Job ref no.: CT3118624-01#0052
Gate Gourmet Hong Kong Ltd

Assistant Account Manager (International Airline)

Gate Gourmet Hong Kong Ltd

  • 5-day week
  • 13-month pay
  • Compassionate leave
  • Education subsidies
  • Flexible working hours
  • Free duty meal
  • Insurance plan
  • Marriage leave
  • Medical plan
  • Transportation allowance
  • … + 4 more

In this role, you will:

  • Be the Account Single point of contact to deal directly with the customers on all issues
  • Follow up of customers’ feedback (comments, compliments and complaints) and secure that irregularity(ies) are rectified and preventive measures are taken to avoid reoccurrence. Customers shall be informed accordingly, securing customers’ satisfaction and consent whenever possible
  • Be responsible for communicating with all local process owners as well as the Business Support team of all requirements that are received from the customer
  • Ensure that all processes and procedures related to specific flights are completed, quality standards are met, and additional revenue opportunities documented on invoice
  • Need Problem Solving and Resolution, or if necessary appropriate escalation
  • Coordinate all Menu Presentations and customer visits
  • Monitor monthly economic KPI’s and analyses deviations to identify the drivers and escalate to the Commercial Manager
  • Be responsible for the accuracy of all costing and pricing, so as to support customer profitability
  • Support the Budget Process

To be successful in this role, you should meet the following requirements:

  • Degree holder in Hospitality or Business Management or related disciplines
  • 1-2 Years’ experience in either Customer Service or Sales, preferably with hotel, airline or restaurant experience
  • Experience in Customer Service or Flight Operations would be a definite advantage
  • Knowledge of menu development, food quality and hygiene awareness
  • Good pricing and costing experience and sensitive to figures
  • Outgoing and good communications skills
  • Has a passion in service industry
  • Excellent command of written and spoken English and Chinese
  • Proficiency in MS Office, i.e. Word, Excel, Power Point, etc
  • Candidate with more experience will be considered as Account Manager

Employee Benefits︰

  • 5-day work
  • Public Holiday
  • 13th Month Salary
  • Medical Insurance
  • Transportation Allowance
  • Paid Annual Leave
  • Staff Purchase Discount

We offer competitive remuneration package to the right candidate.


Interested parties please submit your application detailing work experience, qualifications, availability, present and expected salary package to: Human Resources Manager, Gate Gourmet Hong Kong Limited, 10 Catering Road West, Hong Kong International Airport or [via CTgoodjobs Apply Now ].

More job information
Job ref no. CT3118624-01#0052
  • N/A
Job Function
  • Chek Lap Kok
  • HK International Airport
Employment Term
  • Full-time
  • 1 year - 3 years
Career Level
  • Non-management level
  • Degree
Require to Travel
  • No travel