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Job ref no.: CT3114389-01#9443

Assistant Analytics Transformation and Customer Relationship Management Manager

Talent Axis Management Consulting Group Limited

Our client, a well-established bank, is now seeking an experienced candidate to join their team. 

Responsibilities:

  • Supports customer targeting activities in achievement of business metrics and plans.
  • Contribute on end-to-end leads design & architecture for timely messaging/ communications (real-time and batch): from business requirements translation to tool/ interface configuration.
  • Adhere to Bank policy, procedures and control requirements applicable to day-to-day working, exceptional and project activities
  • Implement end-to-end customer contact management process for effective integration of legacy customer contacts with omni-channel decisioning and deployment environment with effective stakeholders’ engagement.
  • Interfaces with business managers and vendors to determine immediate requirements, anticipate future needs and drive the development of CRM solutions 

Requirements:

  • University degree in in Business Administration, Computer Science, Mathematics, Statistics or other related discipline
  • Minimum 5 years' working experience in analytics of the customer life cycle management across multiple distribution channels
  • Familiar with the application of event triggers and has spent a minimum of 2 years in campaign generation and delivery across multiple channels for Retail Banking business
  • Good technical know-how like SAS, contact management infrastructure, customer facing platform and strong business acumen.
  • Ability to communicate with impact, with the capacity to ensure complex information is articulated in a meaningful way to a wide and varied audience.
  • Effective communication, interpersonal, organizational, problem solving and presentation skill.

Interested candidates please forward your resume (in MS Word format) together with current and expected salary details by clicking the Apply Now

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More job information
Job ref no. CT3114389-01#9443
Salary
  • N/A
Job Function
Industry
Employment Term
  • Full-time
Experience
  • 6 years - 11 years
Career Level
  • Middle management level
Education
  • Degree