Job ref no.: CT3119120-01#0073
Hang Seng Bank

Assistant Analytics Transformation and Customer Relationship Management Manager

Hang Seng Bank

Customer Value Management

We are currently seeking high caliber professionals to join our department as Assistant Analytics Transformation and Customer Relationship Management Manager


Principal Responsibilities

  • Implement end-to-end customer contact management process for effective integration of legacy customer contacts with omni-channel decisioning and deployment environment with effective stakeholders’ engagement.
  • Contribute on end-to-end leads design & architecture for timely messaging/ communications (real-time and batch): from business requirements translation to tool/ interface configuration.
  • Interfaces with business managers and vendors to determine immediate requirements, anticipate future needs and drive the development of CRM solutions
  • Supports customer targeting activities in achievement of business metrics and plans.
  • Conduct quantitative analysis to ascertain root cause of business' issues, identifies opportunities and potential solutions.
  • Sharing knowledge and good practice, working collaboratively with different parties to create a productive, diverse and supportive working environment.
  • Adhere to HSBC policy, procedures and control requirements applicable to day-to-day working, exceptional and project activities



  • University degree in in Business Administration, Computer Science, Mathematics, Statistics or other related discipline
  • Minimum five years' working experience in analytics of the customer life cycle management across multiple distribution channels
  • Familiar with the application of event triggers and has spent a minimum of 2 years in campaign generation and delivery across multiple channels for Retail Banking business
  • Good technical know-how like SAS, contact management infrastructure, customer facing platform and strong business acumen.
  • Ability to communicate with impact, with the capacity to ensure complex information is articulated in a meaningful way to a wide and varied audience.
  • Effective communication, interpersonal, organizational, problem solving and presentation skill.

All information provided by applicants will be used only for recruitment purposes and will be used strictly in accordance with the Bank's personal data policies, a copy of which may be obtained by the applicant upon request. Unless otherwise instructed in writing by the applicant concerned, applicants may be considered for other suitable positions within the Bank and its related companies. The personal data of unsuccessful job applicants may be retained for a maximum of two years from the date when the job application is rejected and such data may be retained for a longer period if there is a subsisting reason that obliges the Bank to do so, after which the personal data will be destroyed.

More job information
Job ref no. CT3119120-01#0073
  • N/A
Job Function
Employment Term
  • Permanent
  • Full-time
  • 5 years - 20 years or above
Career Level
  • Middle management level
  • Degree