Job ref no.: CT3116649-01#0155
Hang Seng Bank Limited

Assistant Branch Resources Development Manager

Hang Seng Bank Limited

Retail Distribution – Distribution Management Department

Hang Seng's Retail Distribution focuses on personal wealth management and financial services.  Our   one-stop wealth management initiatives are designed for both our affluent and mass integrated account customers. With more than 250 branches and automated banking centres, including over 50 Prestige Banking Centres for our high-end personal customers, we serve over half of the adult population, offering an extensive range of products.

We are currently seeking a high calibre professional to join our Distribution Management Department as Assistant Branch Resources Development Manager.

 

Principal responsibilities

  • Assist in developing staff training & development plan and reviewing relevant needs according to business strategy
  • Analyze succession needs, develop and implement talent development programmes for branch network to uplift the performance of sales and operations staff and to drive staff engagement
  • Develop sales tool to codify branch best practices and knowledge to meet the prevailing business and servicing environment
  • Maintain and update competency framework, capability requirements and career paths of different posts under RSS according to business needs
  • Organize staff engagement programs and arrange staff communication to ensure consistent and clear management messages could be timely cascaded to the staff under Retail Distribution
  • Deliver excellent service to internal customers and ensure the quality of services provided is in line with the Bank's standards.

 

Requirements

  • University degree in Business Administration, Marketing, Finance or other related discipline
  • Minimum 3 years of retail banking, with branch support experience
  • Good communication, interpersonal and problem solving skills
  • Strong self-motivated with ability to work under pressure
  • Great sense of ownership and servicing mindset to ensure efficient and effective customer service processes
  • Proficiency in both English and Chinese with sound knowledge of application software
  • Great sense of ownership and servicing mindset to ensure efficient and effective customer service processes

System Maintenance – Access Temporarily Unavailable

Due to an important scheduled system upgrade, Hang Seng Bank’s online job application system will be temporarily unavailable between 27 July 2018 and 7 August 2018.

Our system upgrade will impact external and internal job applications, candidate’s access to his/her online profile and employee referral.

The online job application system will be re-launched on 8 August 2018, and you will be able to access the system again.

We appreciate your understanding during this system upgrade period.  We welcome your interest in our Hang Seng career opportunities.

 

All information provided by applicants will be used only for recruitment purposes and will be used strictly in accordance with the Bank's personal data policies, a copy of which may be obtained by the applicant upon request. Unless otherwise instructed in writing by the applicant concerned, applicants may be considered for other suitable positions within the Bank and its related companies. The personal data of unsuccessful job applicants may be retained for a maximum of two years from the date when the job application is rejected and such data may be retained for a longer period if there is a subsisting reason that obliges the Bank to do so, after which the personal data will be destroyed.

More job information
Job ref no. CT3116649-01#0155
Salary
  • 8,000 - 18,000 / month
Job Function
Industry
Employment Term
  • Permanent
  • Full-time
Experience
  • 3 years - 20 years or above
Career Level
  • Middle management level
Education
  • Degree