Job ref no.: CT3118295-01#0148
Hang Seng Bank

Assistant Business Management Manager

Hang Seng Bank

Commercial Banking – CMB Chief Operating Officer’s Office

Hang Seng’s Commercial Banking (CMB) business provides customized one-stop financial solutions to our corporate customers, from prime small and medium-sized businesses to publicly listed companies. 

For customers conducting business locally or around the world, we offer a comprehensive range of services including corporate lending, trade and receivables finance, structured loan, cash management, investment, treasury services, insurance and e-Banking services.  As a reliable financial partner, we attend to the specific business needs of our customers and provide efficient tailor-made banking solutions through our relationship managers and dedicated specialists.

We are currently seeking a high caliber professional to join our department as Assistant Business Management Manager.


Principal responsibilities

  • Assist to drive customer experience initiatives and to build customer bonding by launching customer events and developing loyalty premiums
  • Assist with end-to-end process reviews and streamlining initiatives for effectiveness
  • Assist to foster a robust sales culture in CMB by driving various staff programmes/events, maintaining effective communication platforms/channels, etc.
  • Support the product governance process including product approval, product review, sales conduct survey, etc.
  • Support the management of business strategy implementation by coordinating and facilitating business reporting, reviews and meetings.



  • University degree in Finance & Accounting, Banking, Business Management and related discipline
  • Minimum 3 years of working experience in the banking industry with focus on commercial banking
  • Strong attentiveness to detail, with ability to work independently and under pressure
  • Sound communication, interpersonal and organization skills
  • Good project management skills
  • Good knowledge of application software
  • Proficiency in both English and Chinese
  • Great sense of ownership and servicing mindset to ensure efficient and effective customer service processes

All information provided by applicants will be used only for recruitment purposes and will be used strictly in accordance with the Bank's personal data policies, a copy of which may be obtained by the applicant upon request. Unless otherwise instructed in writing by the applicant concerned, applicants may be considered for other suitable positions within the Bank and its related companies. The personal data of unsuccessful job applicants may be retained for a maximum of two years from the date when the job application is rejected and such data may be retained for a longer period if there is a subsisting reason that obliges the Bank to do so, after which the personal data will be destroyed.

More job information
Job ref no. CT3118295-01#0148
  • N/A
Job Function
Employment Term
  • Permanent
  • Full-time
  • 3 years - 20 years or above
Career Level
  • Middle management level
  • Degree