Job ref no.: CT3132597-01#0319

Assistant Business Systems Analyst, Asia Pacific

Select Service Partner Asia Pacific Limited

Responsibilities
  • Support day to day operations of business systems / applications across the Asia Pacific region including but not limited to POS, Inventory, BI, Reporting.
  • Respond to end user support requests promptly ensuring SLA is adhered to and excellent service provided.
  • Support the opening of new Airport units across the region; taking a consultative approach to system implementation / setup, ensuring stakeholder requirements are captured and timelines communicated.
  • Work closely with the Hong Kong Head Office & UK IT Team to adopt and streamline group processes.
  • Support the testing phases of the project by engaging with work stream owners, reviewing test cases, and supporting testing.
  • Support end user training during deployment phase so affected users understand changes to the business.
  • Propose ideas for potential process improvements, and new technologies while assessing them for technical and business suitability.
  • Act as a control point for all new data around POS and Inventory system, upholding business standards and managing stakeholder expectations.
  • Support new project implementation through analysis of business systems to match user requirements against system constraints.

Education/ Qualification
  • Diploma or above (preferably in IT)
  • 1 – 3 years’ relevant working experience preferably in a large MNC, experience in F&B would be extremely beneficial.
  • Experience working with other countries across Asia Pacific and Europe
  • Good knowledge of Excel with ability to learn new systems / software quickly.
  • Knowledge of business application – MICROS RES or other major POS system, inventory system, ERP System
  • Knowledge of SQL Database, O365, Power BI or API is a plus
  • Strong interpersonal and communication skills are essential.
  • Ability to work under pressure and meet tight deadlines.
  • Proficiency in English, Cantonese and Mandarin is mandatory

Knowledge & Skills
  • Good knowledge in MS Office tools - Word, Excel, Power Point and project scheduling
  • Effective communication skills
  • A flexible working approach as some projects / support may require calls with the UK.
  • Proven ability to work independently and with remote teams.
  • Must have a positive, can-do attitude and show willingness to learn and develop with a we are one team mindset.
  • Strong multi-tasking and organizational skills with a problem-solving mindset.
  • Some knowledge and understand of POS System set-up & retail data flows, knowledge of the F&B, Retail or Hospitality sector would be beneficial.
  • Good knowledge of technological trends with an interest to learn more.
Office location: Jordan

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More job information
Job ref no. CT3132597-01#0319
Salary
Job Function
Industry
Employment Term
  • Full-time
Experience
    N/A
Benefits
  • 5-day week
  • Dental plan
  • Discretionary bonus
  • Medical plan