Job ref no.: CT3115413-01#7337

Assistant Claims Manager

China Life Insurance (Overseas) Company Limited

  • 5-day week
  • Discretionary bonus
  • Education subsidies
  • Insurance plan
  • Medical plan

Job Description

  • Assess and approve new claim/complaint case/complicated case within authority and manage customer expectation by offering flexible solution
  • Prepare regular management and business reports for Claims Department
  • Provide regular training and support to enhance professional knowledge and standard of subordinate and agency
  • Lead and coordinate BAU system enhancement activities to meet business priorities
  • Responsible for business data analysis, requirement gathering, scoping, documentation and function specification review to ensure business objectives are aligned
  • Coordinate and participate in UAT activities such as preparation of test plan, test cases, pre-UAT quality check, monitoring of bug fixing, retest progress, UAT reports and post implementation monitoring
  • Assist department head in driving initiatives to uplift operations efficiency and customer experience 
  • Work effectively and efficiently with cross-functional departments and external parties to ensure projects are delivered on time, within budget and aligned with company strategy


  • Bachelor degree holders in Insurance, medical, management or related disciplines
  • Holder of FLMI or ICA qualification is preferred
  • Minimum 6 years of claims experience in Life Insurance Industry with at least 2 years in supervisory level
  • Proficient in written and spoken English and Chinese. Fluency in Putonghua is an advantage
  • A self-starter, capable to manage multiple projects to meet tight deadlines and work in a fast paced environment
  • Strong analytical, problem solving and decision making skills
  • *** Candidates with more experience will be considered for Claims Manager

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More job information
Job ref no. CT3115413-01#7337
  • N/A
Job Function
  • Wanchai
Employment Term
  • Full-time
  • 6 years - 10 years
Career Level
  • Middle management level
  • Degree