Assess and approve new claim/complaint case/complicated case within authority and manage customer expectation by offering flexible solution
Prepare regular management and business reports for Claims Department
Provide regular training and support to enhance professional knowledge and standard of subordinate and agency
Lead and coordinate BAU system enhancement activities to meet business priorities
Responsible for business data analysis, requirement gathering, scoping, documentation and function specification review to ensure business objectives are aligned
Coordinate and participate in UAT activities such as preparation of test plan, test cases, pre-UAT quality check, monitoring of bug fixing, retest progress, UAT reports and post implementation monitoring
Assist department head in driving initiatives to uplift operations efficiency and customer experience
Work effectively and efficiently with cross-functional departments and external parties to ensure projects are delivered on time, within budget and aligned with company strategy
Bachelor degree holders in Insurance, medical, management or related disciplines
Holder of FLMI or ICA qualification is preferred
Minimum 6 years of claims experience in Life Insurance Industry with at least 2 years in supervisory level
Proficient in written and spoken English and Chinese. Fluency in Putonghua
A self-starter, capable to manage multiple projects to meet tight deadlines and work in a fast paced environment
Strong analytical, problem solving and decision making skills
We offer competitive salary and wide range of benefits such as medical insurance, education allowance etc. Interested parties please apply with full resume including current and expected salary by clicking Apply Now or by mail to Human Resources Department,Tower A,China Life Center,One Harbour Gate,18 Hung Luen Road, Hung Hom, Kowloon,Hong Kong.
China Life Insurance (Overseas) Company Limited (“China Life (Overseas)") with presence in Hong Kong, Macau and Singapore is a wholly-owned subsidiary of China Life Insurance (Group) Company, China’s largest financial insurance corporation.