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Job ref no.: CT3128539-01#0345
China Life Insurance (Overseas) Company Limited

Assistant Claims Manager

China Life Insurance (Overseas) Company Limited

Responsibilities

  • Assess and approve new claim/complaint case/complicated case within authority and manage customer expectation by offering flexible solution
  • Prepare regular management and business reports for Claims Department
  • Provide regular training and support to enhance professional knowledge and standard of subordinate and agency
  • Lead and coordinate BAU system enhancement activities to meet business priorities
  • Responsible for business data analysis, requirement gathering, scoping, documentation and function specification review to ensure business objectives are aligned
  • Coordinate and participate in UAT activities such as preparation of test plan, test cases, pre-UAT quality check, monitoring of bug fixing, retest progress, UAT reports and post implementation monitoring
  • Assist department head in driving initiatives to uplift operations efficiency and customer experience 
  • Work effectively and efficiently with cross-functional departments and external parties to ensure projects are delivered on time, within budget and aligned with company strategy

Requirements

  • Bachelor degree holders in Insurance, medical, management or related disciplines
  • Holder of FLMI or ICA qualification is preferred
  • Minimum 6 years of claims experience in Life Insurance Industry with at least 2 years in supervisory level
  • Proficient in written and spoken English and Chinese. Fluency in Putonghua
  • A self-starter, capable to manage multiple projects to meet tight deadlines and work in a fast paced environment
  • Strong analytical, problem solving and decision making skills  

Application Method

We offer competitive salary and wide range of benefits such as medical insurance, education allowance etc. Interested parties please apply with full resume including current and expected salary by clicking Apply Now or by mail to Human Resources Department,Tower A,China Life Center,One Harbour Gate,18 Hung Luen Road, Hung Hom, Kowloon,Hong Kong. 

More job information
Job ref no. CT3128539-01#0345
Salary
Job Function
Industry
Location
  • Hunghom
Employment Term
  • Permanent
  • Full-time
Experience
  • 6 years - 11 years
Career Level
  • Middle management level
Education
  • Degree
Benefits
  • 5-day week
  • Discretionary bonus
  • Insurance plan
  • Medical plan