Job ref no.: CT3119678-01#0068
Hang Seng Bank Limited

Assistant Client Services Manager

Hang Seng Bank Limited

Commercial Banking – Global Trade and Receivables Finance

Hang Seng’s Commercial Banking business provides customized one-stop financial solutions to our corporate customers, from prime small and medium-sized businesses to publicly listed companies. 

For customers conducting business locally or around the world, we offer a comprehensive range of services including corporate lending, trade and receivables finance, structured loan, cash management, investment, treasury services, insurance and e-Banking services.  As a reliable financial partner, we attend to the specific business needs of our customers and provide efficient tailor-made banking solutions through our relationship managers and dedicated specialists. 

We are currently seeking a high caliber professional to join our department as Assistant Client Services Manager.

 

Principal responsibilities

  • Responsible for the active identification of customers’ needs and areas for improvement to institute service enhancement and productivity improvement, and workflow streamlining to cope with customers’ needs.
  • Work with Business Development Manager to structure trade solutions to customers according to their changing business models and needs.
  • Establish partnership-like relationship with customer relationship teams for providing seamless customer services, cultivating excellent customer relationship and increasing business opportunities and contributes to the achievement of trade business targets.
  • Assist Section Head/Cluster Head to drive the improvement of services standard and to achieve total customer satisfaction, given the highly competitive and ever-changing market environment.
  • Assist Section Head/Cluster Head to manage the Section/Cluster to execute all operational risk and control guidelines/procedures with full compliance.
  • Approve daily trade transaction involving outflow of funds according to the laid down authority and guidelines.

 

Requirements

  • University Degree in Business Administration, Finance or related disciplines; for candidate with less than university degree academic attainment, a minimum of 10 years of relevant trade finance experience is required.
  • Minimum 5 years’ bills operation experience.
  • Strong attentiveness to detail, with ability to work independently and under pressure.
  • Strong communication, interpersonal, organization and decision making skills.
  • Good knowledge of application software.
  • Proficiency in both English and Chinese, fluency in Putonghua an advantage.
  • Great sense of ownership and servicing mindset to ensure efficient and effective customer service processes.

 

All information provided by applicants will be used only for recruitment purposes and will be used strictly in accordance with the Bank's personal data policies, a copy of which may be obtained by the applicant upon request. Unless otherwise instructed in writing by the applicant concerned, applicants may be considered for other suitable positions within the Bank and its related companies. The personal data of unsuccessful job applicants may be retained for a maximum of two years from the date when the job application is rejected and such data may be retained for a longer period if there is a subsisting reason that obliges the Bank to do so, after which the personal data will be destroyed. 

More job information
Job ref no. CT3119678-01#0068
Salary
  • N/A
Job Function
Industry
Employment Term
  • Permanent
  • Full-time
Experience
  • 5 years - 20 years or above
Career Level
  • Middle management level
Education
  • Degree