Posted on 2021-10-11
Hang Seng Bank

Assistant Collections Manager (OPS Supports Team)

Hang Seng Bank

WPB Chief Operating Office - Fraud and Credit Control Services

We are currently seeking a high caliber professional to join our department as Assistant Collections Manager (OPS Supports Team).


Principal responsibilities:

  • Participate in the project planning, testing and system conversion, enhancement and development
  • Propose and implement quality enhancement and control strengthening initiatives in response to the review findings and business needs 
  • Prepare statistical and ad-hoc managment information reports for management review
  • Provide prompt responses and recommendations on collection strategies and workflow to adapt to the fast and changing market
  • Liaise and communicate with counterparts in both internal and external to keep abreast of new and advance system requirements



  • University degree in a related discipline OR other relevant qualifications
  • Minimum 2 years' experience in debt recovery / unsecured lending and mortgage business, with exposure to credit control / administration
  • Knowledge of relevant credit system of personal finance such as Credit Bureau System, Credit Decision System etc an advantage
  • Strong self-motivation, good interpersonal, communication, credit analytic and supervisory skills
  • Good knowledge of application software (Skills in SAS, MS Word, Excel, PowerPoint and Access)
  • Great sense of ownership and servicing mindset to ensure efficient and effective customer service processes
  • Proficiency in both English and Chinese, fluency in Putonghua and advantage

The health and safety of our employees and candidates is very important to us. Due to the current situation related to the Novel Coronavirus (2019-nCoV), we’re leveraging our digital capabilities to ensure we can continue to recruit top talent at the HSBC Group.  As your application progresses, you may be asked to use one of our digital tools to help you through your recruitment journey.  If so, one of our Resourcing colleagues will explain how our video-interviewing technology will be used throughout the recruitment process and will be on hand to answer any questions you might have. 

All information provided by applicants will be used only for recruitment purposes and will be used strictly in accordance with the Bank's personal data policies, a copy of which may be obtained by the applicant upon request. Unless otherwise instructed in writing by the applicant concerned, applicants may be considered for other suitable positions within the Bank and its related companies. The personal data of unsuccessful job applicants may be retained for a maximum of two years from the date when the job application is rejected and such data may be retained for a longer period if there is a subsisting reason that obliges the Bank to do so, after which the personal data will be destroyed.

More job information
Job Function
Employment Term
  • Permanent
  • Full-time
  • 2 years - 20 years or above
Career Level
  • Middle management level
  • Degree