Job ref no.: CT3117899-01#0020
Hang Seng Bank

Assistant Collections Officer

Hang Seng Bank

RBWM Chief Operating Office – Credit Control Services

We are currently seeking a high caliber professional to join our department as Assistant Collections Officer.

Principal responsibilities

  • Prepare statistical reports for management review
  • Assist in compiling MIS reports and performing User Acceptance Test on system enhancement and development
  • Perform database enhancement and development
  • Provide administrative support to debt collection operations


  • University degree in a related discipline OR other relevant qualifications
  • With banking experience, preferably with exposure to credit control and debt collection operations
  • Knowledge of relevant credit systems of personal finance such Credit Bureau System, Credit Decision System etc an advantage
  • Strong self-motivation, with ability to work independently and under pressure
  • Good interpersonal, presentation and problem solving skills
  • Good knowledge of application software (Skills in SAS, MS Word, Excel, Powerpoint and Access)
  • Proficiency in both English and Chinese, with proficiency in Putonghua an advantage
  • Great sense of ownership and servicing mindset to ensure efficient and effective customer service processes


All information provided by applicants will be used only for recruitment purposes and will be used strictly in accordance with the Bank's personal data policies, a copy of which may be obtained by the applicant upon request. Unless otherwise instructed in writing by the applicant concerned, applicants may be considered for other suitable positions within the Bank and its related companies. The personal data of unsuccessful job applicants may be retained for a maximum of two years from the date when the job application is rejected and such data may be retained for a longer period if there is a subsisting reason that obliges the Bank to do so, after which the personal data will be destroyed.

More job information
Job ref no. CT3117899-01#0020
  • N/A
Job Function
Employment Term
  • Permanent
  • Full-time
  • 1 year - 20 years or above
Career Level
  • Entry level
  • Degree