Job ref no.: CT3118161-01#0050
Chiyu Banking Corporation Limited

Assistant Compliance & Quality Assurance Manager

Chiyu Banking Corporation Limited

Responsibilities:

  • Assist in designing and implementing of the policies and internal control mechanism to enhance quality service of branches
  • Coordinate with internal and external parties to manage clients' opinions / complaints and respond in a timely manner
  • Promote quality assurance best practice, organize compliance and quality assurance improvement training and activities to frontline staff
  • Liaise with and monitor performance of outside vendor on mystery shopper programme
  • Undertake any other duties as assigned by the superior

 

Requirements:

  • Degree or above in Business Administration or related disciplines
  • Minimum 3 years of experience in quality assurance and complaint handling in banking industry
  • Demonstrate strong sense of risk and control
  • Excellent interpersonal and communication skills
  • Good command of spoken and written Chinese and English
  • Proficient in PC skill especially Excel and Chinese Word Processing

 

We offer competitive packages and promising career opportunities to the right candidates. Please send your full resume with expected salary and the date of availability to The Human Resources Department, Chiyu Banking Corporation Ltd, 12/F, Chiyu Bank Building, 78 Des Voeux Road, Central, Hong Kong, or fax to 2843-0133 or by clicking Apply Now.

Information provided will be treated in strict confidence and only be used for recruitment purposes. All personal data of unsuccessful applicants will be destroyed after the recruitment exercise. A copy of Personal Information Collection Statement is available upon request.

 

More job information
Job ref no. CT3118161-01#0050
Salary
  • N/A
Job Function
Industry
Employment Term
  • Full-time
Experience
  • 3 years
Career Level
  • Middle management level
Education
  • Degree