Job - Assistant Concierge Manager - ELEMENTS, Worldwide Flight Services Holdings S.A.
Worldwide Flight Services Holdings S.A.

Worldwide Flight Services is a leading global transportation and customer service provider, operating at over 145 airports and retail establishments around the world, and present in Hong Kong since 1998. To accompany our fast-growing services at the airport, the Kai Tak Cruise Terminal and MTR Malls, we are looking for:

Assistant Concierge Manager - ELEMENTS

Job Ref.CT3102111-01#0968

Working at ELEMENTS, an over one million square feet shopping mall located at 1 Austin Road West, Kowloon:


  • To maintain high quality of service of the Elements Information Counters.
  • To lead the concierge team to achieve total customer satisfaction including training up team members to utilize resources, maximize productivity and professionalism in handling customers' enquiries and complaints.
  • To liaise with strategic partners and tenants for concierges' offers and promotions.
  • To assist in ad-hoc projects if required.


  • Tertiary education, preferably major in Hospitality / Hotel Management / Marketing.
  • Minimum 7 years of experience in customer service industry, with at least 4 years of experience in supervisory level.
  • Excellent communication, interpersonal and coaching skills.
  • Strong proven record of leading and motivating a team to achieve management targets.
  • Strong problem solving and negotiation skills.
  • Excellent written and spoken English, Cantonese and Putonghua. 

We offer attractive remuneration package, medical and insurance benefits, annual leave and provident fund. Please respond in complete confidence with a cover letter, detailed resume, current and expected salary to:

Human Resources Department
Rm. 6S004, Passenger Terminal Building, Terminal 1, Hong Kong International Airport, Chek Lap Kok, Hong Kong

Or e-mail to

All information collected will be kept in strict confidence and only for employment-related purposes.

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