Job ref no.: CT3118621-01#0120
Magic Search Limited

Assistant CRM Manager/ Senior Officer

Magic Search Limited

  • 5-day week
  • 13-month pay
  • Dental plan
  • Gratuity
  • Medical plan


  • Plan, develop and implement CRM programs including communications with relevant internal & external stakeholders, loyalty building and maximizing ROI.
  • Manage CRM initiative budgets
  • Member retention and acquisition, develop suitable schemes for young and energetic target groups
  • Execute CRM programmes including membership communications, eDM, Gift redemption programs
  • Evaluate performance of each communication program.
  • Maintenance of CRM system including UAT and review
  • Improve data accuracy & quality through close follow up with boutiques and screening of clientele database.
  • Prepare detailed CRM reports and identify potential members for suitable campaigns
  • Project management, events and activities
  • Cross team coordination with marketing, management and other teams for smooth execution of CRM programms


  • Bachelor's degree holder with minimum 5 years of CRM and data analytics experience, preferably in MNC or luxury retail
  • Strong in project management
  • Strong analytical skills
  • Knowledge of statistics tools such as SAS, SPSS, data analysis, CRM systems (SAP CRM) is preferred
  • Fast-paced, presentable, innovative

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