Job ref no.: CT3115294-01#0852
Shanghai Commercial Bank Ltd.

Assistant Customer Analytics Manager

Shanghai Commercial Bank Ltd.


  • Support ad-hoc business analysis and marketing campaigns of the whole bank
  • Develop ad-hoc analysis and develop KPIs to support the whole bank to better understand customer needs, trends, product holdings, etc.
  • Assist the development of customer/ product level strategy by providing data/ analysis driven insight.
  • Work closely with different units (e.g. product teams, frontline units) to understand their analytic needs and develop right solution for them.
  • Assist the department head to supervise, motivate and provide support to the team to deliver and meet / achieve established targets / goals
  • Ensure proper procedural manuals and appropriate controls are in place within the department to ensure proper risk management (e.g. prevent operational loss, reduce operational risk, etc)
  • Ensure full compliance with internal policies, procedures, guidelines, etc
  • Ensure full compliance with applicable laws, regulations, codes and guidelines, etc issued by regulators (e.g. HKMA, PCO).
  • Ensure satisfactory audit result on relevant areas


  • University graduate in related discipline.
  • Minimum 5 years of banking experience with at least 3-year experience in customer analytic / customer segment management
  • Possess a wide range of banking product knowledge
  • Good command of latest development of information technology, e.g. “Big Data"
  • Fluent in both spoken and written Cantonese and English is a must, Mandarin preferred
  • Excellent inter-personal skill
  • Excellent analytical skill
  • Hands on knowledge in Database language, e.g. SQL, SAS and Excel

Attractive remuneration package will be offered to the right candidates. Interested parties please send your full resume with current and expected salary to the Human Resources Division via email to [via CTgoodjobs Apply Now ] or by post to G.P.O. Box 139, Hong Kong.

Please visit us at for more information about our Bank.

All personal data collected will be used for recruitment related purposes strictly in accordance with the Bank's personal data policies, a copy of which will be provided immediately upon request by contacting our Personal Data Compliance Officer at the above email address. Applicants who are not contacted within two months may consider their applications unsuccessful and the personal data collected will be destroyed within 12 months of receipt.

More job information
Job ref no. CT3115294-01#0852
  • N/A
Job Function
Employment Term
  • Permanent
  • Full-time
  • 5 years - 10 years
Career Level
  • Middle management level
  • Degree