MAIN PURPOSE OF JOB:
Our award winning Customer Care family is passionate about achieving world-class standards of service and care to our members. It's a fast paced contact centre environment where we work hard, celebrate success and take the time to recognize and reward our team. We are looking for motivated people to join our family and help us continue to build a high performance culture that is open, respectful and inclusive to all.
The Assistant Customer Care Manager role is to directly performance manage a team of Customer Care Associates and support the Customer Care Manager to achieve service levels, handle escalations and complaints. As well as 'doing the work' you will make time to 'Improve the work' through quality assessment, coaching, process improvement, and empowering those who support our customers. You are an essential voice between the customer and management in helping to steer where we are focusing our improvements.
EXPERIENCE & QUALIFICATIONS:
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