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Posted on 2021-10-12
China Mobile Hong Kong 中國移動香港

Assistant Customer Care Supervisor (Call Centre)

China Mobile Hong Kong 中國移動香港

CHINA MOBILE HONG KONG COMPANY LIMITED ("CMHK") is the wholly-owned subsidiary of China Mobile Limited (HKEx: 941) (NYSE: CHL), which ranks 65th on the Fortune Global 500.

Our company strives to offer superior service experience and to become the preferable digital partner for customers. We are preserving an environment with trust, responsibility and caring. At CMHK, we commit to maximizing people’s potential and paving the way toward success for every striver. We are now inviting high caliber professional to join us.|

Department: Customer Contact Centre


In this position, you will:

  • Supervise daily Hotline operation and traffic analysis to ensure all performance targets are met
  • Supervise a team of Senior Customer Care Specialist & Customer Care Specialist to implement policy and procedure
  • Coach, monitor and deliver on –the –job training to subordinates to ensure them performing in a desirable standard
  • Coach, monitor and assist subordinates to perform in a desirable result and provide constructive feedback.
  • Handle serious customer complaints
  • Consolidate and analyze raw data to prepare statistical reports for management review
  • Give recommendations on service or operation procedures enhancement
  • Assist in ad hoc projects

To be successful in this position, you should meet the following requirements:

  • Form 7 or above
  • At least 5 years Customer Service with 3 years of hotline operation experience preferably in Telecom industry
  • Strong marketing sense of competitors’ offers
  • Strong in MS office
  • Good command in English, Cantonese and Putonghua
  • Excellent Management skill, motivation, diligent, good team player, organized and target oriented

When you work:

  • 5 days work
  • Shift duty is required (8.75 hours)

What you enjoy:

  • Double pay
  • Discretionary Performance bonus
  • Life insurance
  • Medical insurance
  • Meal allowance
  • Education subsidies
  • Birthday gift
  • Marriage leave
  • Birthday leave
  • Staff discount

CMHK is committed to be an equal opportunity employer. We offer exceptional benefits package and the opportunity to work in a challenging environment. Personal data provided by applicants will be treated strictly in accordance with our personal data policy and for recruitment purposes only.

More job information
Salary
Job Function
Industry
Location
  • Kwai Hing
Employment Term
  • Permanent
  • Full-time
Experience
  • 5 years - 10 years
Career Level
  • Middle management level
Education
  • F.5- F.7 or DSE
  • Diploma or equivalent
  • Asso. Deg or High Dip
Benefits
  • 5-day week
  • 13-month pay
  • Birthday leave
  • Discretionary bonus
  • Education subsidies
  • Insurance plan
  • Marriage leave
  • Meal allowance
  • Medical plan
  • … + 4 more