Hang Seng Bank Limited

Assistant Customer Credit Manager

Hang Seng Bank Limited

Commercial Banking – Global Trade and Receivables Finance

Hang Seng’s Global Trade and Receivable Finance is one of the most experienced providers of international trade services in Hong Kong. As a preferred trade business partner for corporate customers, we provide a board spectrum of customized trade and factoring solutions in mitigating trade risks, improving the cash flow, thus giving our customers assurance and flexibility. Our solid foundation and the wealth of experience in the provision of trade services can provide corporate customers the best opportunities to grow and a peace of mind.

We are currently seeking a high caliber professional to join our department as Assistant Customer Credit Manager.


Principal responsibilities

  • Assist Senior Transaction Risk Manager and Customer Credit Manager in carrying out his/her assigned duties in the Greater China Region;
  • Manage account receivables, aging analysis for instant credit control;
  • Perform trade transaction doucments checking and resolve problems and enquiries relating to discrepancies;
  • Monitor and, where necessary, recommend actions to maintain a healthy level of facility utilization;
  • Build good relationships with internal and external stakeholders;
  • Take an active part in and contribute to discussion on department-wide topics especially those involving portfolio management, asset quality and credit control;
  • Ensure any adverse information is swiftly shared and a non-payment risk is quickly eliminated through an efficient claim process at different stages.


  • University Graduate in related disciplines;
  • At least 3 years’ trade service experience. Having experience on customer service is an advantage. Holder of Enhanced Competency Framework – Credit Risk Management (ECF-CRM) is preferred;
  • Experience in dealing with credit insurers and thorough understanding of credit insurance arrangements;
  • Experience of trade documents checking is an advantage;
  • Strong attentiveness to detail, with ability to work independently and under pressure;
  • Good communication, interpersonal and organization skills;
  • Proficiency in both English and Chinese, fluency in Putonghua an advantage;
  • Great sense of ownership and servicing mindset to ensure efficient and effective customer service processes.

Visit Hang Seng Career Page and sign up with our Talent Community to receive the latest information about our career opportunities in Hang Seng Hong Kong.

The health and safety of our employees and candidates is very important to us. Due to the current situation related to the Novel Coronavirus (2019-nCoV), we’re leveraging our digital capabilities to ensure we can continue to recruit top talent at the HSBC Group. As your application progresses, you may be asked to use one of our digital tools to help you through your recruitment journey. If so, one of our Resourcing colleagues will explain how our video-interviewing technology will be used throughout the recruitment process and will be on hand to answer any questions you might have.

All information provided by applicants will be used only for recruitment purposes and will be used strictly in accordance with the Bank's personal data policies, a copy of which may be obtained by the applicant upon request. Unless otherwise instructed in writing by the applicant concerned, applicants may be considered for other suitable positions within the Bank and its related companies. The personal data of unsuccessful job applicants may be retained for a maximum of two years from the date when the job application is rejected and such data may be retained for a longer period if there is a subsisting reason that obliges the Bank to do so, after which the personal data will be destroyed.

More job information
Job Function
Work Model
  • Hybrid / WFH
Employment Term
  • Permanent
  • Full-time
  • 3 years - 13 years
Career Level
  • Middle management level
  • Degree