Job ref no.: 20003816 (CT3123241-01#1009)
The Hong Kong Jockey Club

Assistant Customer Digital Experience Development Manager (SP4d)

The Hong Kong Jockey Club

  • 5-day week
  • Compassionate leave
  • Discretionary bonus
  • Gratuity
  • Marriage leave

The Division

The Customer and International Business Development Division (C&I) is responsible for providing quality wagering experience marketing, and CRM to local and overseas customers of the Hong Kong Jockey Club. The ultimate aim is to provide an impressive total customer experience leading to sustainable turnover growth in a responsible manner.


The Job

You will

  • Deliver user centred digital application projects across the Club’s range of digital channels, including mobile app, website, ecommerce and cross-media platforms
  • Work closely with business users to gather requirements and translate into digital solution with desirable frontend UI / UX design.  Convey design thinking into visualisable plan including information architecture, wireframe and interactive prototype / mock-ups
  • Deliver innovative solution for the Club’s digital applications and services
  • Manage and liaise with IT and external vendor on requirements, specifications, timeline, costing, development, testing and related deliverables
  • Perform user acceptance test and support in product launch
  • Stay abreast of current trends and best practices in digital industry and technology options; consistently brings in new ideas to increase customer engagement


About You

You should have

  • Bachelor degree or above in Information Technology, Interaction Design, Business Information System, Computer Science or other relevant disciplines
  • At least 7 years of working experience with 5 years of solid experience in mobile app projects
  • Well-versed in creating interactive prototype and a good understanding of mobile/web technology/programming
  • Proficient in design and prototyping software (e.g. Adobe Creative Suite, Sketch, Axure)
  • Solid knowledge in Football betting
  • Understanding in Gamification and Artificial Intelligence is a plus
  • Strong interpersonal skills with internal and external stakeholders
  • Strong business acumen with good presentation and analytical skills
  • Excellent communication skills in English and Chinese
  • Excellent working attitude, self-motivated and a team player


Terms of employment

The level of appointment will be commensurate with qualification and experience. A contract employment will be offered to the successful candidate. Contract renewal will be subject to mutual agreement between the Club and the individual.

How to Apply

Please send your resume, complete with expected salary and job reference by clicking Apply Now



We are an equal opportunity employer. Personal data provided by job applicants will be used strictly in accordance with the Club's notice to employees and prospective employees relating to the Personal Data (Privacy) Ordinance. A copy of which will be provided immediately upon requested.

More job information
Job ref no. 20003816 (CT3123241-01#1009)
Job Function
  • Causeway Bay
Employment Term
  • Contract
  • Full-time
  • 7 years - 15 years
Career Level
  • Middle management level
  • Degree
  • Master's degree