Job - Assistant Customer Service Manager (Call Centre), Make the Right Call
FancyBox
Make the Right Call

Operating 24/7, covering world-wide markets from Asia, Middle East, USA to Europe, Make The Right Call provides professional customer service to global multinationals. We service more than 15 languages at our Call Centre

Our range of International/Global Brands, includes industries like Automobile, Skin-care/Cosmetics, e-Commerce, Publishers, NGOs, Public Utilities and much more.

The Mission @ Make The Right Call is to harness diversity and inclusion to inspire performance, invite innovation & opportunities, and promote peace & harmony. We welcome candidates from all walks of life.
Our call centre is based in Hong Kong and houses a big team of fun, energetic, vibrant and motivated Call Centre colleagues

If you have the passion to talk to people, loves listening and helping customers, adores challenges in resolving customer’s problems, enjoy working with great people, we want to hear from you.

Assistant Customer Service Manager (Call Centre)

Job Ref.CT3103743-01#0144

RESPONSIBILITIES:

  • Carry out call monitoring to ensure the quality and procedure are in line with the requirements of respective campaigns
  • Monitoring the service and operational of call centre agents thru channels such as live chats, telephone and emails
  • Assist in managing the core projects includes, coaching, monitoring, administration, ongoing training, floor supervision, providing resolution to Agents, Manager and Management
  • To manage, plan and leverage resources in order to meet all SLAs
  • Responsible for recruitment functions, assisting in training and staff development.
  • Build strong partnership within company to ensure smooth operations, support on budget planning and special projects.
  • Develop and standardize call centre operational procedures

Requirements:

  • Excellent customer service mindset, result-oriented and with passion to achieve success
  • 2 years relevant experience in a Senior or Team Leader position
  • With relevant experience in managing or supervising a team of more than 10 Customer Service Officers
  • Detail-oriented and well-organized with good analytical skills
  • Team player with strong communication and interpersonal skills
  • Energetic, flexible and able to work under pressure
  • Good command of spoken English and Cantonese, and written English and Traditional Chinese
  • Flexibility in shift duty arrangement
  • Good use of computer knowledge especially in Excel & Power Point

We offer:

  • Attractive basic salary with performance bonus
  • Comprehensive training with pay
  • Marriage leave
  • Maternity leave
  • Paternity leave
  • Career development opportunities
  • Medical coverage
  • Quarterly Fun Day Programs
  • Annual Staff Recognition Program
  • Flexible working hours  

Make The Right Call is an equal opportunity employer and welcome applications from all qualified candidates. All application will be treated in strict and confidence and used for recruitment purpose only. Please send detailed resume to : hr@maketherightcall.com

Get to know us at www.maketherightcall.com.

Apply Now
Job Ref No.
CT3103743-01#0144
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