Job ref no.: CT3118201-01#5858

Assistant Customer Service Manager - Leading Global Home Appliance Manufacturer

Mclaren Consultancy Limited

Benefits
  • 5-day week
  • 13-month pay
  • Dental plan
  • Discretionary bonus
  • Insurance plan
  • Medical plan

  • One of the Fortune 500 companies
  • Lead and monitor the customer service team
  • Salary package of up to HK$ 30, 000 per month

 

About Our Client

Our client is one of the world's leading home appliance companies with an extensive portfolio of many brands which manufactures appliances for a wide range of consumer needs. Along with decades history, the company has developed a strong foundation globally and client base regionally. In order to achieve the goal of precisely meeting the different needs of consumers, they are now looking for a passionate and committed candidate to join their team as an Assistant Customer Service Manager.

 

Job Description

As an Assistant Customer Service Manager, you will be responsible to lead and monitor the customer service team in handling compliant and enquires related to delivery and installation. You have to enforce service strategies on continuous improvement of customer satisfactions with resolution and following up with related parties proactively for services enhancement. Also, you will work closely with after sales parties including tech workers, logistic and supple chain teams. Last but not least, you may need to implement effective strategies for the sake of cost-control and optimum interaction between market supply, delivery time, inventories and capacities.

 

Requirement

  • Degree educated
  • 6 years or above experience in customer service gained in call centre; experience in team management
  • Customer-oriented with excellent interpersonal and communication skills
  • Good analytical and strategic mindset
  • Excellent communications skills in spoken and written English and Chinese

 

Remuneration

Excellent career promotion is greatly offered to the right candidate. Our client provides a stable working environment with attractive package and benefits.

 

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