Job ref no.: CT3124792-01#3418

Assistant Customer Service Manager (RM200203-01)

Peoplus Recruitment

Benefits
  • 5-day week
  • Discretionary bonus
  • Flexible working hours
  • Medical plan

Our client is a Giant FMCG and Retail group and they are now looking for candidate for following position

Responsibilities

  • Manage a team to resolve customer related issues and escalations of Hong Kong Ecommerce and retail market
  • Establish operation processes and procedures to ensure the quality of service operations, KPIs and management reporting
  • Responsible to handle high volume of cases
  • Monitor subordinate’s performance and offer support to CS Executive
  • Handle Hotline enquiries and escalated complaints independently and in professional manner
  • Secure good communication flow between market and teams, provide feedback and enhancement initiatives
  • Perform ad hoc project as required

Requirements

  • Degree Holder with Minimum 5 years working experience in Call centre, Customer services, preferably with complaint handling and E-commerce sectors.
  • Solid experience in Customer Service environment and process management with at least 2 years of supervisory experience
  • Good command of written spoken English & Chinese 
  • Independent, detail-minded, Self-initiative and able to work under pressure
  • Good supervisory skills and able to monitor and lead team members to achieve or even exceed both team and individual KPIs

Interested parties please send full resume with followings to ryan @peoplus.com.hk
1. Current & Expected Salary
2. Date of Availability 
3. Quoting the Emp. Ref. No. : RM200203-01
4. Date of Achievement : Academic Result

For a confidential discussion about this role please contact Ryan at 3998 4490

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More job information
Job ref no. CT3124792-01#3418
Salary
Job Function
Industry
Employment Term
  • Permanent
  • Full-time
Experience
  • 5 years - 10 years
Career Level
  • Non-management level
Education
  • Degree