Job ref no.: CT3124955-01#0035
Watson's The Chemist

Assistant Customer Service Manager

Watson's The Chemist

  • 5-day week
  • Discretionary bonus
  • Medical plan


  • Manage and supervise the customer service team and provide the best services and practice to our customer
  • Handle day-to-day operations including but not limited to customer enquiries and complaint handling
  • Handle escalated complaints and coordinate internal & external parties to resolve accordingly
  • Review operation procedures, practices and service delivery standards relevant to Customer Care team


  • Degree or above in Business Administration or related disciplines
  • At least 5 years' customer service / call centre experience with 2 years at supervisory level
  • Strong customer service skills and result-oriented towards customer service delivery
  • Self-motivated, able to work independently and under pressure
  • Pleasant, customer oriented, good communication and problem solving skills
  • Good command of both written & spoken English, Cantonese and Mandarin
  • Knowledge of MS Office and Chinese Word Processing

We offer attractive remuneration package and excellent development. Please send your application with expected salary via e-mail [via CTgoodjobs  ] or to People Department, A. S. Watson Retail Hong Kong, Watson House, 1-5 Wo Liu Hang Road, Fo Tan, N.T.

We are an equal opportunity employer and welcome applications from all qualified candidates. The information provided will be treated in strict confidence and be used only for consideration of your application for relevant / similar posts within the A.S. Watson Group. All personal data of unsuccessful applicants will be destroyed within 12 months from the date of application.

More job information
Job ref no. CT3124955-01#0035
Job Function
  • Fotan
Employment Term
  • Full-time
  • 5 years - 6 years
Career Level
  • Middle management level
  • Degree