- Supervise and coordinate daily operations for customer service team in different channels and roles, including will call (front desk), service center, pick up counter, call center, training center, event support, etc.
- Always develop, implement and maintain process, procedures to improve customer service workflow in an efficiency way
- Oversee protocol of order fulfillment, returns and exchanges
- Investigate, research, and resolve escalated customer inquiries and complaints
- Demonstrate role models for excellent service performance and delivery good customer experience to Independent Product Consultants and product users
- Sets priorities for the team to ensure task completion, performance, quality, adherence and services
- Identify and resolve operational problems using defined processes, expertise and judgment
- Facilitate the training, development and scheduling of team members
- Passionate to provide products information/promotion/activities with customers and being ambassador in service center to help customers proactively.
- Willing to self-learning every day and keep updated of company/ product knowledge, workflow, sales orders related changes via email, intranet and internet, and share with the team and customers proactively.
- Ability to provide high levels of customer service in a fast paced environment
- Ability to communicate clearly and accurately, both verbally and in writing
- Ability to multi-task and to react well under pressure while treating others with respect
- Willing to work overtime and flexible hours in order to support event, meet deadlines for sales orders, and company activities, etc.
- Experience in direct selling industry, retails, and knowledge in essential oils, will be advantage.
- Demonstrate high level of patience and emotional strength
- 5 years Customer service experience with 1 years in management level
- Fluent in Cantonese, Mandarin, and English
- Less experience candidate will be consider as Supervisor
Immediate available is highly preferable.
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