Job ref no.: IAP/PR160/20 (CT3129597-01#0037)
Sun Hung Kai Properties Ltd

ASSISTANT CUSTOMER SERVICE OFFICER / CUSTOMER SERVICE EXECUTIVE – RESIDENTIAL

Sun Hung Kai Properties Ltd

Requirements:

  • Bachelor's degree or above
  • Minimum 2 years' relevant experience in hospitality or customer service, preferably in handling customers in luxurious residential / service apartment / hotel properties
  • Forward thinking, good interpersonal and communication skills
  • Passion to meet and work with people of different levels
  • Good experience in customer relationship building and management
  • Proven English & Putonghua proficiency
  • Able to work under pressure
  • Willing to work in property site office in Repulse Bay / Tai Tam

Responsibilities:

  • Providing quality services to customers in various aspects including home maintenance and repair coordination, planning and organizing guest events
  • Prepare and design different form of communication / customer service collaterals
  • Strengthen customer relationship and CRM management
  • Assist in marketing / promoting company brand and properties
  • Collect customer feedback on service excellence and prepare analysis report to continuously enhance service quality

(Candidates with less experience will be considered for Customer Service Executive.)

Good remuneration and attractive fringe benefits will be offered to the successful applicant. Interested parties please apply with full resume, present and expected salary, available date by clicking Apply Now.

We are an equal opportunity employer and welcome applications from all qualified candidates. All personal data collected will be used for recruitment purpose only. Applicants not hearing from us within 3 months may consider their applications unsuccessful. All personal data collected will be destroyed within 24 months.

More job information
Job ref no. IAP/PR160/20 (CT3129597-01#0037)
Salary
Job Function
Industry
Location
  • Southern District
  • Tai Tam
Employment Term
  • Permanent
  • Full-time
Experience
  • 2 years
Career Level
  • Entry level
Education
  • Degree
Benefits
  • 5-day week
  • 13-month pay
  • Dental plan
  • Discretionary bonus
  • Education subsidies
  • Medical plan
  • … + 1 more