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Job ref no.: CT3112866-01#0415
Hong Kong Wing On Travel Service Ltd

Assistant Customer Service Officer

Hong Kong Wing On Travel Service Ltd

Benefits
  • 5-day week
  • Dental plan
  • Education subsidies
  • Insurance plan
  • Meal allowance
  • Medical plan
  • Special / extra leave
  • Year-end bonus
  • … + 2 more

Responsibilities:

  • Review customers' feedback on tour arrangement and escort performance by spot checking, customer suggestion forms and tour reports
  • Consolidate customers' response and prepare opinion analysis
  • Handle customers' enquiry and complaints, as well as relevant follow-up procedures
  • Handle in and out-going correspondence from/to mass media and any other concerned parties
  • Act as ISO coordinator within the department to ensure the implementation of company quality policy, as well as conduct internal audit if necessary
  • Perform any other duties as required by the company

Requirements:

  • Holding Advanced diploma / Higher diploma or above in any discipline
  • With 1-year relevant working experience, knowledge in travel industry is an added advantage
  • Proficiency in MS Office application and Chinese word processing
  • Customer focused, patient and self-motivated
  • Proactive, well organized and possess good analytical skills
  • Good telephone manner and able to work under pressure
  • Good command of written and spoken English, Chinese and Mandarin
  • Fresh graduates will also be considered

Interested candidates please send application with full resume, present and expected salary via email address at [via CTgoodjobs Apply Now ]

 

All information provided will be kept confidential and used solely for recruitment purpose. Only shortlisted candidates will be contacted.  All application will be retained for a maximum period of twelve months.

More job information
Job ref no. CT3112866-01#0415
Salary
  • N/A
Job Function
Industry
Location
  • Kwun Tong
Employment Term
  • Full-time
Experience
  • 0 year - 1 year
Career Level
  • Non-management level
Education
  • Asso. Deg or High Dip
  • Degree