Job ref no.: CT3118579-01#0024
Convenience Retail Asia Limited

Assistant Customer Service Officer

Convenience Retail Asia Limited

  • 5-day week
  • Discretionary bonus
  • Education subsidies
  • Insurance plan
  • Medical plan
  • Shuttle bus


  • Handle customer's enquiries, claims, complaints through phone calls, emails and social media in a professional manner;
  • Work closely with internal departments such as retail shops, marketing, and information technology , to provide quality customer services;
  • Assist in resolving customer complaints, monitor and maintain good relations with customers;
  • Consolidate customer services statistics and reports, and assist in analyzing the service standard performance and initiate enhancement;
  • 5-day daytime work
  • Handle any ad-hoc projects as assigned.


  • Diploma or above in disciplines;
  • 1 year working experience in customer service, experience in retail industry is an advantage;
  • Proficient in MS Office applications and social media platforms;
  • Ability to work independently and good communication skills;
  • Good command of spoken and written English, Cantonese and Mandarin.

We offer 5-day work week and comprehensive staff benefits like study sponsorship, life insurance and medical coverage, etc. to the right candidate. Please forward your resume stating salary expectation and availability to [via CTgoodjobs Apply Now ]

Please visit our website at

All applications will be treated in the strictest confidence. Personal data provided will be used for recruitment purpose only. The information collected might also be disclosed to other associated companies of the Fung Group for job matching of similar vacancies.

The provision of full and complete information in support of your application is necessary for selection purposes. Applicant has the right to request access to and correction of personal data collected from him/her in writing to the Human Resource Manager by post to P.O. Box 92408, Tsim Sha Tsui Post Office, Hong Kong.

More job information
Job ref no. CT3118579-01#0024
  • N/A
Job Function
  • Shatin
Employment Term
  • Permanent
  • 1 year
Career Level
  • Entry level
  • Diploma or equivalent