Job ref no.: CT3130738-01#0028
China Taiping Life Insurance (Hong Kong) Company Limited

Assistant, Customer Services Centre (1-year contract)

China Taiping Life Insurance (Hong Kong) Company Limited


Job Responsibilities

  • Provide customer service, handle follow-up enquiries and problem solving for walk-in customers and business partners in relation to after-sales and new business service issues.
  • Handle and follow up email inquiries and phone calls
  • Handle premium collection timely and accurately
  • Perform new application screening and handle initial registration process
  • Handle complaints and ensure all the cases received are adequately investigated before escalating to management
  • Assist senior staffs to prepare monthly service report
  • Support ad-hoc tasks and projects



  • Degree holder or equivalent preferable with minimum 1 years’ experience in customer service or call centre in insurance/ banking industry
  • Positive attitude and strong communication skills
  • IIQE paper I, III and V is preferred
  • Strong complaint handling skills
  • High proficiency in spoken Mandarin.

Interested parties please send a detailed resume, stating current and expected salary to Human Resources Department. [via CTgoodjobs Apply Now ]

Information supplied will be treated in strict confidence and used in accordance with the Personal Data (Privacy) Ordinance.  Applicants not invited for interview within 6 weeks may consider their applications unsuccessful.

More job information
Job ref no. CT3130738-01#0028
Job Function
  • Fortress Hill
  • 1 year - 20 years or above
Career Level
  • Entry level
  • Degree
  • 5-day week
  • Discretionary bonus