Job ref no.: CT3117352-01#9678

Assistant Customer Services Manager (Contact Centre / Call Center / Hotline- inbound)(HKD22 – 35k)


Lloyd Karson is an international leading provider of permanent recruitment, contract professionals and talent management services worldwide.We assists corporations in identifying, assessing and recruiting mid-level management to senior executive talent across various industries. With our headquarter in Australia, we are expanding our business reach across Asia Pacific. The Hong Kong office specializes in human resources & business support, information technology, sales & marketing, accounting & finance, property & construction, supply chain, and logistics & procurement.


The client is a respected MNC Insurance group, is now seeking for an Assistant Customer Services Manager (Contact Centre / Call Center / Hotline - inbound [Non-sales])(HKD22– 35k) to join their growing team.



  • Manage the Customer Care team with 8 to 10 staff to monitor general email inquiries and phone calls timely and tactfully
  • Provide excellent customer services to clients
  • Perform claims registration and insurance enquiry over the phone
  • Feedback customers’ comments for service improvement
  • Handle complex complaint case
  • Make suggestions for improving customer satisfaction & workflow process
  • Participate in UAT as the representative of Customer Care (Hotline)




  • Degree/ Diploma in Business, Finance, Marketing and/or Insurance Studies
  • At least 6 years working experience in Customer Services, Hotline or Call Center operations environment, preferably in Insurance, Banks and/or Financial Services industry
  • Agent licensing (IIQE Paper 1, 2, 5) is a plus but is not required
  • Familiar with Call Centre operation workflow and procedures
  • Knowledge in wide range of General Insurance or Life insurance products will be an advantage
  • Good communication and complaint handling skill with good command in spoken and written English and Chinese
  • Lesser experience candidate will be considered for Senior Officer, Customer Care & Quality Management


If you would like to apply for this Assistant Customer Services Manager (Contact Centre / Call Center / Hotline - inbound [Non-sales])(HKD22 – 35k) role or find out more, please or send your resume via  Apply Now quoting the reference: 156745

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