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Job ref no.: 156756

Assistant Customer Services Manager (Contact Centre / Call Center / Hotline- inbound)(HKD25 – 32k)

Lloyd Karson International Limited

Benefits
  • Dental plan
  • Discretionary bonus
  • Gratuity
  • Insurance plan
  • Medical plan

The client is a respected MNC financial group, is now seeking for as Assistant Customer Services Manager (Contact Centre / Call Center / Hotline - inbound [Non-sales])(HKD25– 32k) to join their growing team. 

Responsibilities:

  • Manage Customer Care team to monitor general email inquiries and phone calls timely and tactfully
  • Provide excellent customer services to clients    
  • Perform claims registration and insurance enquiry over the phone             
  • Feedback customers’ comments for service improvement   
  • Make suggestions for improving customer satisfaction & workflow process
  • Participate in UAT as the representative of Customer Care (Hotline)

Requirements:

  • Degree/ Diploma in Business, Finance, Marketing and/or Insurance Studies
  • At least 6 years working experience in Customer Services, Hotline or Call Center operations environment, preferably in insurance & banking industry
  • Agent licensing (IIQE Paper 1 & 2) is a plus but is not required
  • Familiar with Call Centre operation workflow and procedures   
  • Knowledge in wide range of General Insurance or Life insurance products will be an advantage  
  • Good communication and complaint handling skill with good command in spoken and written English and Chinese

If you would like to apply for this Assistant Customer Services Manager (Contact Centre / Call Center / Hotline - inbound [Non-sales])(HKD25– 32k) role or find out more, please or send your resume by clicking Apply Now quoting the reference: 156756

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More job information
Job ref no. 156756 (CT3116128-01#0010)
Salary
  • N/A
Job Function
Industry
Location
  • Quarry Bay
Employment Term
  • Full-time
Experience
  • 6 years - 11 years
Career Level
  • Non-management level
Education
  • Diploma or equivalent
  • Asso. Deg or High Dip
  • Degree