comScoreTag
Job ref no.: 5193
Maxim's Caterers Limited

Assistant Customer Services Manager

Maxim's Caterers Limited

Benefits
  • 5-day week
  • Discretionary bonus
  • Medical plan

Responsibilities

  • Manage day to day operations of call centre and supervise the Customer Service team
  • Handle in-coming complaints, comments and compliments via different feedback channels with solution / alternatives provided
  • Monitor & improve the Customer Service process to increase customer satisfaction
  • Provide quality and timely customer services or solutions to our customers
  • Formulate, implement, review and update guidelines and handling processes to reduce dispute and complaints
  • Perform any other ad hoc projects and assignments as assigned

Requirements

  • Bachelor’s degree or above in Business Administration, Marketing, Communication, Service Operations or related disciplines
  • A minimum of 5 years’ relevant experience in customer service in sizable organization in which at least 3 years at supervisory role preferable with F&B industry or retail experience
  • Strong passion for delivering excellent customer service
  • Customer-oriented with excellent communication and presentation skills
  • Excellent people management, motivation and leadership skills
  • Be flexible and work under fast-paced environment
  • High level of self-motivated and target-oriented mind
  • Excellent command of both spoken and written English and Chinese (including Mandarin)
  • Proficiency of advanced usage of Microsoft Office (Word, Excel & PowerPoint) and Chinese Word Processing

Interested parties please send your resume with current and expected remuneration package to [via CTgoodjobs Apply Now ]

All applications and data collected will be treated in strict confidendial and used exclusively for recruitment purposes. Only short listed candidates will be invited for interview. The company will retain the applications for a maximum period of 6 months and may refer suitable candidates to other vacancies within the Group. 

More job information
Job ref no. 5193 (CT3114895-01#0191)
Salary
  • N/A
Job Function
Industry
Location
  • Lai Chi Kok
Employment Term
  • Full-time
Experience
  • 5 years - 8 years
Career Level
  • Middle management level
Education
  • Degree