Job ref no.: CT/ACSM
Hysan Development Co. Ltd.

Assistant Customer Services Manager

Hysan Development Co. Ltd.

  • 5-day week
  • 13-month pay
  • Discretionary bonus
  • Education subsidies
  • Medical plan

Job Duties

  • Lead the concierge team, oversee the concierge operations and valet parking, and ensure all standards and procedures are fully known and followed
  • Assist Customer Services & Relations Manager on training the concierge team to deliver excellent customer service to shoppers, visitors and tenants, developing and implementing in-house quality procedures, standards and specifications, and customer service policies and procedures
  • Investigate non-compliance quality issues / incidents, handle customers / tourists / tenants' enquiries and gift / voucher redemption, and develop proper telephone etiquette standards
  • Ensure proper coverage of staff at each concierge counter, orderliness and safety guidelines around the lobby and front door areas at all times
  • Conduct quality assurance checks on complaint handling standards including correspondence and resolution
  • Analyze service data including service demands, customer experience and outcomes from satisfaction surveys and assist Customer Services & Relations Manager to develop action plans for driving strategic change
  • Work with Property Management team and Marketing team to facilitate operational efficiency and enhance customer experience
  • Assist in special functions as directed by management and perform any other duties as assigned by Customer Services & Relations Manager


  • Degree holder with at least 5 year's customer service experience focusing in shopping mall or Grade A office building
  • Professional manner with emphasis on hospitality and guest service to be projected at all times
  • Excellent interpersonal, communication and leadership skill
  • Demonstration of good supervisory skills
  • Able to work under pressure
  • Strong knowledge of each building's facilities and services and of the surrounding community
  • Fluent in spoken and written English, Chinese and Mandarin
  • Good in PC skills (i.e. MS Word, Excel and Powerpoint)
  • Immediate available is preferable

An attractive remuneration package will be offered to the right candidate. Those interested please send full resume, with job reference, present and expected salary to:

Human Resources Department
Hysan Development Company Limited
49/F, The Lee Garden One
33 Hysan Avenue, Causeway Bay

Hong Kong
Fax to: 2907 4988
Email to:

For enquiries, please call/whatsapp 9760 3380.

Hysan is an equal opportunity employer. All information collected will be kept in strict confidence and used solely for recruitment related purposes within the Hysan Group Companies.

You may get to know more about us through the internet at

More job information
Job ref no. CT/ACSM (CT3116368-01#0056)
  • N/A
Job Function
  • Causeway Bay
Employment Term
  • Permanent
  • Full-time
  • 1 year - 3 years
Career Level
  • Middle management level
  • F.5- F.7 or DSE
  • Diploma or equivalent
  • Asso. Deg or High Dip