Job ref no.: CTB-04450 (CT3120118-01#1949)
PCCW Solutions Ltd

Assistant Engineer – IP PBX Telecom

PCCW Solutions Ltd

The Job:
  • Carry out IP PBX installation and configuration, including IP Phones, Digital Phones, Analog phones and servers.
  • Design and support interface configuration with IP PBX, including E1, SIP, FXS/FXO, SNMP.
  • Create and implement test plan to allow smooth customer acceptance.
  • Create O&M and user manual and implement training to customer.
  • Dimensioning and solution design on IP PBX.
  • Create Design Document, RAMS analysis and Design Drawings such as Wiring diagram and rack layout.
  • Deal with 2nd-line support both on and off site
  • Interface with Vendors and customers
  • Support and supervise onsite installations
  • Carry out remote project work, work requests and site surveys
  • Update paper work on projects and customer
  • Travel overseas occasionally to support customer project on site.
The Person:
  • Higher diploma or above in Electronic/ Electrical/ Telecommunication/ Computer Engineering or other related disciplines
  • A minimum 5 years’ experience of solution design, installation and configuration experience with IP PBX, preferably Alcatel OmniPCX Enterprise, OpenTouch and OmniVista Solution.
  • Interface experience of PBX with other systems, e.g. Radio, PA, MCS, NMS.
  • Experience in Digital Voice Recording, Voice Messaging, Network Management and Billing System of IP PBX, preferably Alcatel OmniPCX Record, OTMC Messaging and OmniVista
  • Knowledge of IP telephone system, PBX, VOIP and data network
  • Knowledge of protocol such as SIP, TCP/IP, SNMP, E1, T1, ISDN, Q-SIG
  • Experience in 2nd line support and CTI integration and TSAPI is preferred.
  • Knowledge and experience in programming such as JAVA is an advantageous.
  • Able to work with tight schedule.
  • Good team player and able to lead a team for delivery
  • Good spoken and written English and Chinese

We offer rewarding career with attractive remuneration package including 5-day week, retirement scheme, generous annual leave as well as comprehensive training to the right candidates.

If you have the desire for a challenging and rewarding career development, send us your resume in MS Word format, with your present and expected salary to Human Resources Department at or

For more information on other job opportunities of PCCW Solutions, please visit our website at

PCCW is an equal opportunity employer and welcomes applications from all qualified candidates. Information provided will be treated in strict confidence and will only be used for recruitment-related purposes. Personal data provided by job applicants will be used strictly in accordance with the employer personal data policies.
(, a copy of which will be provided immediately upon request.

More job information
Job ref no. CTB-04450 (CT3120118-01#1949)
  • N/A
Job Function
Employment Term
  • Full-time
  • 5 years - 10 years
Career Level
  • Non-management level
  • Asso. Deg or High Dip
  • Degree