Job ref no.: HR_Infra_A401020000
Automated Systems (H.K.) Limited

Assistant Helpdesk Supervisor

Automated Systems (H.K.) Limited

Job Responsibilities:

  • Handle incoming service requests, incidents and problems via different communication channels such as phone, email and instant massager
  • Provide first level support and remote troubleshooting for end users
  • Assist the team supervisor to lead the service delivery
  • Manage staff roster and prepare daily / weekly / month service review report
  • Record calls into the call logging system
  • Follow up the calls’ status and coordinate with deskside engineers and service vendor to solve the case
  • Critical incident handling and escalation
  • Perform ad hoc IT support duties as assigned  


  • Higher Diploma or above in Computer Science or equivalent
  • 3 years of IT helpdesk experience (with at least 1-year assistant supervisor experience is highly preferred)
  • Good customer service and problem solving skills
  • Mature, reliable and can work independently
  • Good command of spoken & written English and Chinese. Mandarin is an advantage
  • Immediately available is preferred

We offer 5-day week, excellent career opportunities, remuneration and benefits to the right candidates. If you have the desire for an exciting and rewarding career, please send us your resume, stating your notice period, present and expected salary to Human Resources Department by clicking Apply Now.

To learn us more, please visit our website:

We are an equal opportunity employer. All applications will be treated in strict confidence. We regret that only shortlisted candidates will be notified. All personal data supplied will be destroyed within six months after the selection process.

More job information
Job ref no. HR_Infra_A401020000
  • 5-day week
  • Medical plan
Job Function
  • Lantau
Employment Term
  • Contract
  • Full-time
  • 3 years
Career Level
  • Non-management level
  • Asso. Deg or High Dip
Require to Travel
  • No travel