Posted on 2021-10-11
Hang Seng Bank Limited

Assistant Manager (AVP), Card Usage

Hang Seng Bank Limited

Personal Banking Products – Unsecured Loans

Hang Seng's Unsecured Loans business offers a full spectrum of cards and personal loan products and services to customers.

We are currently seeking a high caliber professional to join our department as Assistant Manager (AVP), Card Usage. 


Principal responsibilities

  • Work with the team to achieve business targets of card spending, customer engagement and awareness through credit cards related promotions and projects
  • Plan, organize and implement joint promotions with merchant partners, and card usage & rewards projects, with analysis of mraketing situation, customer behavior and spending pattern
  • Be an active team member, proactively engage internal and external stakeholders to ensure smooth program implementation, as well as to deliver efficient and accurate execution and uplift customer experience
  • Manage program budget planning, payment and reconciliation 
  • Monitor program performance, report and evaluate program result



  • University degree with minimum 3 years of relevant experience preferable in credit card industry 
  • Exposure in online marketing/ advertising or digital channel management will be an advantage
  • Strong aptitude for innovation, ready for challenges and enjoy working in dynamic environment
  • Excellent project management with experience in agile working model
  • Execellent communications and negotiation skills
  • Great sense of ownership and servicing mindset to ensure efficient and effective customer service processes
  • Good command of both written and spoken in English and Chinese

The health and safety of our employees and candidates is very important to us. Due to the current situation related to the Novel Coronavirus (2019-nCoV), we’re leveraging our digital capabilities to ensure we can continue to recruit top talent at the HSBC Group. As your application progresses, you may be asked to use one of our digital tools to help you through your recruitment journey. If so, one of our Resourcing colleagues will explain how our video-interviewing technology will be used throughout the recruitment process and will be on hand to answer any questions you might have.

All information provided by applicants will be used only for recruitment purposes and will be used strictly in accordance with the Bank's personal data policies, a copy of which may be obtained by the applicant upon request. Unless otherwise instructed in writing by the applicant concerned, applicants may be considered for other suitable positions within the Bank and its related companies. The personal data of unsuccessful job applicants may be retained for a maximum of two years from the date when the job application is rejected and such data may be retained for a longer period if there is a subsisting reason that obliges the Bank to do so, after which the personal data will be destroyed.

More job information
Job Function
Employment Term
  • Permanent
  • Full-time
  • 3 years - 13 years
Career Level
  • Middle management level
  • Degree