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Posted on 2023-03-10
Assistant Manager, CDD Operations - Mox
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About Mox
Mox is built by and for the ones who aspire to live life to the fullest – we call them Generation Mox!
The name Mox reflects the endless opportunities we can create, - Mobile eXperience; Money eXperience; Money X (multiplier), eXponential growth, eXploration… it’s all up for us to define together.
Why Mox
Mox helps you grow – your money, your world, your possibilities. We equip you with the financial management tools, information and insights you need to make your dreams, big or small, come true.
Everything at Mox – from our products, features, to rewards – is designed based on customer research, tailor made for your needs. We care about what customers care about, especially in data security and privacy. Data ethics is core to everyone here at Mox.
Mox rewards you with an array of banking and lifestyle benefits. Who says banking can’t be fun?
Who are we looking for
We are currently looking for an Assistant Manager, CDD Operations who will support CDD and Banking Operations Manager to lead a team size of 10+ and assist on the regular process review, workflow enhancement, development and execution of the CDD Policy and Procedures for Mox. Working closely with FCC, Fraud & product teams and leveraging on the latest technology, you will ride on a brand-new KYC and CDD process to the virtual bank retail customers to achieve our goal of creating a world-class virtual bank experience for our customers.
Responsibilities
- Conduct and review KYC and CDD on individual customers for onboarding, periodic reviews and transaction monitoring.
- Responsible for process review, workflow enhancement and process automation. The process includes customer onboarding, periodic review and transaction monitoring, based on the CDD Policy established by the Bank.
- Responsible for providing support for banking operations activities including but not limited to account maintenance, account closure, account investigation and individual account services.
- Write up the DOIs to document the process; conduct regular forecast on the manual resources required and ensure the right level of support.
- Keep abreast of the latest regulatory and technology trends, and make sure the solution we provide to the customers are the optimal one.
- Prepare MIS report for management review on capacity and ensure the team to adhere to agreed SLA.
- Perform regular CST/KCI to ensure the risk compliance according to Operational Risk Standard defined by the Bank.
Requirements
- Bachelor’s Degree holder with minimum 5 working experiences in banking industry within which 3 years in relevant role
- Experience in retail banking operations includes account opening, account closure and account maintenance
- Solid knowledge in the HK Retail Banking KYC or CDD framework
- Familiar with local regulatory requirements
- Able to communicate effectively with both English and Chinese
- Knowledge of wealth management is an advantage but not a must
- Able to perform hands-on and detailed work, convince stakeholders with facts and solid knowledge
- Able to manage multi-tasks and work independently
- Ability to work with different cultures
- Willing to stand and work in ambiguity and fast-changing environment
Apply Now to join the Bank for those with big career ambitions.
Skills
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Company Overview
We are a leading international bank focused on helping people and companies prosper across Asia, Africa and the Middle East.
To us, good performance is about much more than turning a profit. It's about showing how you embody our valued behaviours - do the right thing, better together and never settle - as well as our brand promise, Here for good.
We're committed to promoting equality in the workplace and creating an inclusive and flexible culture - one where everyone can realise their full potential and make a positive contribution to our organisation. This in turn helps us to provide better support to our broad client base.
