Effective risk control in performing EA Secretary role on Early Alert/ ASTAR accounts
Follow CRC operating model and adopt changes when needed.
Provide support to Credit Risk on non-Credit decision activities.
Provide advice and recommendation for operation strategy development to support business requirements including with other operating units within/across the region.
Review system and regulatory requirements to maintain the best position of the Bank across the regions.
Assist Team Manager in all CRC development activities and other monitoring activities.
Assist Team Manager in providing guidance to new joiners of the team.
Business management and control
Follow Operational risk framework and Code of Conduct as set by Bank/Group. Raise any concerns to team manager immediately.
Timely delivery of management information packs, e.g. RIR, Portfolio Standards, etc.
Maintain and enhance independent control process over the operations of control tasks in compliance with the group standard.
Review operation processes and implement change, as necessary, to tighten controls / mitigate operational risks.
Ensure the Bank’s internal policies are adhered to.
Timely deliver all returns, reports and statistics
Exercise precautionary steps with regular review to ensure records are safe kept for required period.
Regular review on processes to ensure efficiency and effectiveness
Ensure proper communication within the team to maintain consistency and thorough understanding of corporate policies, procedures and objectives
Perform duty of UORM/RP/First Aider/Fire Marshall/Workplace Safety Coordinator (as and when appointed) for the department and participate in necessary exercises.
Act as a service partner, work together with RMs, Product Sales, Operations and other key internal stakeholders to solve client channel issues and identify opportunities to improve overall service for the clients
Ensure uniform approach towards implementation of Global IMO Model and adherence to DOIs
Deliver excellent service against agreed service standards, delivery standards, and minimal error rates as appropriate
Automation and Streamlining
Drive continuous improvement of the operational efficiency and effectiveness of processes to increase the consistency of systems and processes
Provide quality support and advice to Relationship Managers (RM’s) within all lending units on all documentation related matters, including the origination of documentation for customers where required
To deliver excellent service and advice to our Corporate (Corporate & Institutional Banking) & Commercial Banking clients in all interactions for their channel activation pre-transactional enquiries/setup, trainings and other channel related issues
Perform end-to-end orchestration across all processes and services managed by IMO
Engage clients throughout process, ensuring seamless delivery and client experience
Own and drive execution of processes, working closely with stakeholders and the value chain to deliver excellent client service, getting clients to the point of ready-to-transact as quickly as possible, across both simple and complex cases.
Adheres to first-time-right principles
Provide insight and suggestions to improving processes, identifying opportunities to streamline and automate. Looks at ways to promote standard work and best practices.
Undertake ad-hoc duties and when delegated by Line Manager and Country Head of IMO
People and Talent
Provide effective orientation /guidance to new joiners on the bank’s policies/procedures/processes to ensure their successful assimilation into the team and the bank
Develop and implement a personal learning plan with team manager, to attain necessary competencies
Successfully complete milestones as laid out in implemented personal learning plan
Awareness and understanding of the regulatory framework in which the Group operates, and the regulatory requirements and expectations relevant to the role remit
Comply with applicable Money Laundering Prevention Procedures and report any suspicious activity to the operational risk team and Line Manager
Ensure a clear and uniform approach towards implementation of the global operating model for all IMO-related processes, and adherence to DOIs
Report any deviation (if any) to appropriate authorities and obtain proper dispensations
Proactively manage risks and establish/monitor controls to improve the overall state of the risk management and operating framework
Ensure strong due diligence on document safekeeping and data confidentiality
Ensure correctness of documentation prior to any dispensation from the Bank
Ensure compliance with the internal policies and credit policies, external policies, regulatory and statutory requirements
Undertake periodic self-assessment on key controls to assess the proper functioning and adequacy of existing controls
Highlight significant issues/errors to team leader
Regulatory and Business Conduct
Display exemplary conduct and live by the Group’s Values and Code of Conduct.
Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
Achieve the outcomes set out in the Bank’s Conduct Principles: Financial Crime Prevention; The Right Environment.
Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters
Country IMO Head, Client Delivery Managers and other Specialists, Makers and Checkers
Control Governance Managers and Specialists
GBO Hub teams and In-country CET teams
Account Opening Teams
Front Office (RMs, CMs, CCMs)
Lending Documentation Unit
Commodities Transaction Management Unit
Business Operational Risk Manager
Transaction Banking (Trade, Security Services, and Cash Management) Implementation Managers
Client Documentation and Control
Credit Documentation CoE
Country Credit Officer; Senior Credit Officers; Senior Credit Managers; CCRO Office; CCIB teams
Compliance; Regulatory Compliance and Country Risk Governance Hong Kong
All CRC members including Credit Documentation; Credit Administration; Custody; CRC Chennai (GSSC)
Counterparts in local Risk Operations
Business Finance and Country Finance
Financial Market Contract
Embedding Here for good and the Group’s brand and valued behaviours in the Integrated Middle Office team
Performing other responsibilities assigned under Group, Country, Business or Functional policies and procedures
Our Ideal Candidate
Bachelor degree in Banking or Finance or Management preferred
Relevant credit governance and reporting experience gained in the banking or legal field
Sound computer system and banking products knowledge
Proactive and dynamic; adaptability to changes for improvement with good attitude
Well organised with good accuracy at work.
A team player with excellent interpersonal and negotiation
Role Specific Competencies
Credit Governance and Reporting
Apply Now to join the Bank for those with big career ambitions.
About Standard Chartered
We are a leading international bank focused on helping people and companies prosper across Asia, Africa and the Middle East.
To us, good performance is about much more than turning a profit. It's about showing how you embody our valued behaviours - do the right thing, better together and never settle - as well as our brand promise, Here for good.
We're committed to promoting equality in the workplace and creating an inclusive and flexible culture - one where everyone can realise their full potential and make a positive contribution to our organisation. This in turn helps us to provide better support to our broad client base.