Job - Assistant Manager, Customer Care, DKSH Hong Kong Limited
DKSH Hong Kong Limited

DKSH is the leading Market Expansion Services Group with a focus on Asia. DKSH helps other companies and brands to actively grow their business in new or existing markets. Publicly listed on the SIX Swiss Exchange since March 2012, DKSH is a global company headquartered in Zurich. With 750 business locations in 35 countries – 720 of them in Asia – and 27,600 specialized staff, DKSH generated net sales of CHF 10.2 billion in 2014. The company offers a tailor-made, integrated portfolio of sourcing, marketing, sales, distribution, and after-sales services. It provides business partners with expertise as well as on-the-ground logistics based on a comprehensive network of unique size and depth.

Assistant Manager, Customer Care

Job Ref.CT3106620-01#0161

Job Descriptions:

  • Support superior in managing day-to-day operating expenditures against operating budgets to ensure efficient usage of resources
  • Guide team to ensure effective order processing and customer service handling of team’s goals
  • Execute work processes and standard operating procedures to improve operational efficiency and client/customer service
  • Coordinate and verify information/status with relevant working partners to ensure all transactions are processed accurately and timely
  • Prepare regular reports to clients timely
  • Identify and evaluate key areas/processes to improve upon to increase client and customer satisfaction levels
  • Establish and maintain good working relationships with internal & external working partners, clients, customers and consumers


  • Higher diploma or above
  • Minimum three to five years’ experience in a similar role
  • Demonstrate basic knowledge in customer service principles and practices
  • Proven ability in multi-tasking and prioritizing workload
  • Familiar in using MS Excel, Word; with knowledge on SAP is preferred
  • Good command of written and spoken English and Chinese

Working location: Wong Chuk Hang

Interested parties please apply in full resume with current and expected salaries to Human Resources Department, DKSH Hong Kong Limited, 23rd Floor, Tower A, Southmark, 11 Yip Hing Street, Wong Chuk Hang, Hong Kong or email to:

All personal data collected will be used for recruitment purposes only.  Candidates will be contacted within 2 weeks if the background and experience are closely relevant to the job requirement.

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  • 5-day week
  • Additional subsidies
  • Competitive pay
  • Discretionary bonus
  • Insurance plan
  • Medical plan
  • Shuttle bus
  • Special / extra leave
Employment Term
Require to Travel
No travel
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