Job ref no.: CT3117498-01#0046
FTLife Insurance Company Limited

Assistant Manager, Customer Services

FTLife Insurance Company Limited

  • 5-day week
  • Insurance plan
  • Medical plan


  • Proactively build and maintain good relationship with Prestige Partners, IFA & Corporate Agency (“CA") Administration Team, Consultant and in-house Sales Team
  • Monitor the service level of own team and the back end operation team, work closely with them to achieve the agreed service standard and manage the expectations of Sales Channels
  • Proactively collect feedback from Prestige Partners, IFA & CA Administration Team and Consultants to identify the area of improvement
  • Provide training to Prestige Partners/IFA/CA to ensure their Admin staff as well as Consultants have necessary knowledge and information available to submit new business and service requests
  • Provide on-site support to key Prestige Partners/IFA/CA to increase the completion ratio of new applications during peak seasons
  • Provide additional service training and information needed to Prestige Partner/IFA/CA to improve the sales
  • Ensure all complaints from Prestige Partners/IFA/CA and Customers are acknowledged and resolved with priority in accordance to our committed service standard
  • Constantly communicate with our in-house Sales Team to ensure all updates, changes and new information are being delivered consistently
  • Prepare reports and monitor KPIs
  • Handle ad hoc project / product launch / incentive campaign


  • Over 5 years of experience in insurance operations of which at least 3 years in servicing IFA business
  • Degree Holder in Business Administration or Financial Services
  • Presentable and competent to deal with Operational Heads and Sales Heads in IFA & CA
  • Independent and not required much supervision when deal with administration staff and consultant in IFA & CA
  • Able to conduct training on Operation rules and procedure to a group of administration staff / consultants
  • Able to provide on-site help desk support in the IFA & CA office independently
  • Good interpersonal skills to build and maintain relationship externally and internally 

We offer attractive fringe benefits, including 5-day work week, group medical & life insurance, and career prospect to the right candidates. Write to us with your resume, expected salary and contact phone numbers to: Human Resources Department, FTLife Insurance Company Limited, 28/F, Wing On Centre, 111 Connaught Road Central, Hong Kong or fax to 2836-5365 or email to [via CTgoodjobs Apply Now ].

Please visit our Website at for Company information.

Only short-listed candidates will be notified. Information provided will be used for the purpose of selection only and unsuccessful applications will be destroyed immediately after the selection process. 

More job information
Job ref no. CT3117498-01#0046
  • N/A
Job Function
  • Central
  • Western District
Employment Term
  • Permanent
  • Full-time
  • 5 years - 10 years
Career Level
  • Middle management level
  • Degree