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Job ref no.: 267473197-2022077
Octopus Holdings Limited

Assistant Manager, Equipment Management Services, 1 year assignment

Octopus Holdings Limited

Job Responsibilities:


  • Review and support loyalty platform operations

  • Familiar with public transportation schemes and programs

  • Formulate technical solutions and service scope based on understanding of potential merchant (Service Provider) / System Integrator requirements

  • Follow up complaints for merchants and performance management

  • Provide review of Service Provider / System Integrator submissions and coordinate Type Approval Test

  • Address technical and operational issues within Service Provider’s application

  • Coordinate with internal departments to respond to merchants’ needs such as operational needs and technical system integration needs

  • Prepare documents for Service Provider training including Operating Rules and trainingmaterials

  • Perform training session to merchants

  • Monitor Service Provider accounts operation performance data and provide enhancement proposal to improvement system efficiency and productivity

  • Handle merchant complaints and liaise internally to resolve the merchant complaints within the service level

  • Prepare reports including incident report and ad hoc report

  • Provide support and service to internal partners and external merchants in non-office hours

Requirements:


  • Bachelor degree holders in Information, Computer Engineering or related disciplines

  • Minimum 7 years working experience in IT field and merchant serving field, of which includes at least 2 years working experience in managerial level

  • Experience in loyalty program operations 

  • Proficient in spoken and written English and Chinese

  • A fast learner with strong analytical skills

  • Good communication, people management and project management skills

  • Good knowledge in payment system for transportation, retail and self-service industries

  • Self-motivated, eager to learn and committed to self-development

We offer successful candidate an attractive remuneration package and excellent career prospects. Interested parties please send your resume, present and expected salary, contact details and quoting the reference number by clicking Apply Now


Visit our web site: http://www.octopus.com.hk/

The personal data collected will be used for recruitment purposes only. If you are not contacted by us within six weeks, you may consider your application unsuccessful. Personal data with an unsuccessful applicant will be destroyed 12 months after rejection of the application. During this retention period, you have the right to request for correction or destruction of your personal data at any time. Any request for the correction or destruction of personal data should be addressed in writing to our Human Resources & Administration Department.


Octopus is an equal opportunity employer and all employment decisions and Human Resources policies are administered; especially those relating to recruitment & selection, compensation & benefits, promotion & transfer, training & development and termination & redundancy; without discrimination on the basis of age, race, colour, religion, sex, national origin, marital status, pregnancy, physical and mental disability and family status but on genuine occupational qualification, job performance, employees’ ability and internal/ external relativities.


More job information
Job ref no. 267473197-2022077
Salary
  • 35,000 - 40,000 / month
Benefits
  • 5-day week
Job Function
Location
  • Kowloon Bay
Industry
Employment Term
  • Temporary
  • Full-time
Experience
  • 6 years - 9 years
Career Level
  • Middle management level
Education
  • Degree