Job ref no.: CT3116776-01#0010
Prudential Hong Kong Limited

Assistant Manager, Life Policy Administration

Prudential Hong Kong Limited

  • 5-day week
  • Insurance plan
  • Medical plan

Here at Prudential, we understand that success comes from visionaries like you. Your passion and diversity keep us at the forefront of innovation, which is why we are committed to helping you shape your future. We offer a range of career opportunities that span a dozen countries, each providing international perspectives and local reach. Across the broad scope of our operations, Prudential stands united in our dedication to providing protection – for our customers, our communities and our world.

The incumbent is responsible for assisting the Manager/ Senior Manager of LPA by monitoring and supervision of staff performance to assure smooth daily operations of Life Policy Administration, while participating in achieving all quality/ productivity goals and KPIs; As well as adhering to internal rules and corporate audit requirements.

Job Responsibilities:

  • Plan and supervise the daily work schedule for the team to ensure adherence to productivity objectives and quality metrics
  • To supervise and assess staff’s performance to ensure high standard of service delivery and conduct individual coaching to staff
  • To review, suggest & work with Actuarial on special value quotations & policy alternation requests to approver for approval
  • Involve in the handling & processing of policy alternations & financial transactions for high net worth clients and the respective agents
  • To update SOPs, work instructions and training manuals to ensure compliance to regulations, legal and corporate audit requirements are met and improve service consistency
  • Prepare daily and monthly MIS to management to ensure visibility of team performance, service issues and actions plan to make improvements
  • Facilitates staff meetings and one-on-one interactions to communicate operational, organizational, and service delivery changes

Job Requirements:

  • Degree holder, preferably with professional insurance qualifications
  • Minimum 5 years of relevant working experience, with at least 2 years in management / supervisory level
  • Be proactive, with strong sense of responsibility, ability to multi-task
  • Ability to multi-task, strong organizational and problem solving skills
  • Excellent verbal and written communication skills in English and Chinese
  • Familiar with MS Office and Chinese typing

For other vacancies, please visit our website at

Please submit your application with present and expected salaries online.

To apply:

We offer an attractive remuneration package including 5-day work week and flexible benefits.

Data collected will be used for recruitment purpose only and will be kept for 12 months. Only short-listed candidates will be notified.

More job information
Job ref no. CT3116776-01#0010
  • N/A
Job Function
Employment Term
  • Permanent
  • Full-time
  • 5 years - 10 years
Career Level
  • Middle management level
  • Degree