Assistant Manager / Manager – Call Centre, Personal Financial Business Department

Responsibilities

• Handle customers' transaction instructions, enquiries and requests related to banking products and services from different channels, including telephone, email, video-call, online text and fax
• Deliver quality services to customers through inbound and outbound calls
• Provide after-sale services to diverse customer types
• Address customer feedback / complaints professionally
• Assist the superiors in implementing the implementation in accordance with the unit development guidelines and policies

Requirements

• Bachelor degree or equivalent experience
• IIQE and HKSI holder will be an advantage
• At least 2 years of customer service experience in banking / financial institutions
• Independent, self-motivated, customer-centric, able to work under pressure
• Good command of English and Chinese including Mandarin
• Proficient in MS Office and Chinese inputs
• On-shift duty may be required
• Applicants with more experience will be considered as Manager

We offer competitive packages and promising career opportunities to the right candidates. Please send your full resume with current salary, expected salary and the date of availability to The Human Resources Department, Chiyu Banking Corporation Ltd, 12/F, Chiyu Bank Building, No. 78 Des Voeux Road Central, Hong Kong or fax to 2986-3233 or by clicking Apply Now.

Information provided will be treated in strict confidence and only be used for recruitment purposes. All personal data of unsuccessful applicants will be destroyed after the recruitment exercise. A copy of Personal Information Collection Statement is available upon request.