Our client, a well-established Bank in Hong Kong, is looking for a high-calibre candidate to join their Group:
- Explore and drive innovation of digital products, solutions and initiatives for customers
- Enhance existing products and services to improve the omni-channel customer journey
- Design and enhance digital experience and customer journey for digital channels, including internet banking, mobile banking, conversational banking, and other digital related channels
- Work on digital initiatives to increase the competitiveness of the digital platforms and the number of active users
- Closely monitor market trend and prepare competitors' benchmarking and analysis
- Degree or above with major in Business Administration, Marketing, e-Commerce, Information Technology or related disciplines
- At least 2 years of relevant experience in banking industry with proven track records in customer experience and customer journey management, include e-Banking and mobile banking channels.
- Familiar with conversational banking, Chatbot and support bank-wide Digital initiatives including APIs and new Partnership establishment
- Self-motivated with strong analytical and planning skills
- Detail-oriented & able to work under pressure to meet tight schedule
- Good communication skills including both written and spoken English and Chinese and attention to details
- Candidates with more experience will be consider for Manager grade
Interested candidates please forward your resume (in MS Word format) together with current and expected salary details by clicking the Apply Now button.
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