Job ref no.: 190725694-0000FMCM (CT3129406-01#0176)

Assistant Manager, Medical Service - HSBC Insurance


The health and safety of our employees and candidates is very important to us. Due to the current situation related to the Novel Coronavirus (2019-nCoV), we’re leveraging our digital capabilities to ensure we can continue to recruit top talent at HSBC.As your application progresses, you may be asked to use one of our digital tools to help you through your recruitment journey.If so, one of our Resourcing colleagues will explain how our video-interviewing technology will be used throughout the recruitment process and will be on hand to answer any questions you might have.

Some careers grow faster than others.

If you’re looking for a career that will give you plenty of opportunities to develop, join HSBC and your future will be rich with potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

HSBC Life is a world-class institution where you can specialize in Insurance but enjoy the advantages that come with being part of a leading global international bank. Insurance is about people, and the promises they make. At HSBC Life we help deliver on these promises by providing a wide variety of life insurance products and services to our clients throughout the Asia-Pacific region.

Our employees enjoy a dynamic and innovative workplace and a world of opportunities to develop their careers in a high-profile growing business segment. We empower our team of high-performing individuals to build skills and explore new experiences to realize the full potential of being part of HSBC.

Together we pursue efficient ways of working. We harness the latest data and technology solutions to achieve meaningful outcomes for our clients. The protection we offer creates broad and lasting impact, helping clients to be healthier, more productive and more confident in their futures.

We are currently seeking a high calibre professional to join our team as an Assistant Manager, Medical Service.

Principal Responsibilities

  • Create and maintain operating procedures manual for network management

  • Credentialing and periodic re-credentialing providers

  • Providers profiling by collecting and analysing information about the practice patterns of individual providers

  • Perform utilization analysis to reduce the overuse and underuse of medical services

  • Conduct regular network agreed fee analysis based on publically available statistic and market intelligence

  • Monitor and review clinical quality indicators and performance measures

  • Assist in the development of disease management programs appropriate for members e.g. diabetes prevention & management

  • Maintain a monthly record of providers that are undergoing disciplinary inquires and the result of hearings for CMA’s decision to delist, suspend or monitor from panel

  • Investigation and handling of complain, dispute and disciplinary action of providers

  • Negotiation of agreed fee (renewal) and the use of special drugs (i.e. those for oncology and psychiatry) for cost containment purposes

  • Individual case management to coordinate with providers for special requests from members

  • Educate providers about health plan developments and handle providers enquiries and all other administrative matters for providers

  • Communication with providers including but not limited to feedback relating to member experience, updates on clinical best practice, results of quality assurance review

  • Improve provider satisfaction and performance


  • University graduate

  • Experience in medical network development for insurance industry

  • Experience working in clinics and claims services is highly desired

  • Excellent written/spoken English/Chinese (incl. Mandarin)

  • Project Management

  • Vendor Management & Procurement

  • Exceptional communication and interpersonal skills

  • Keen attention to detail and an aptitude for problem solving

  • Microsoft Office (e.g. powerpoint presentation, excel reporting...etc)

  • Strong written and oral communications skills

To be considered for this role, the relevant rights to work in Hong Kong is required.

You’ll achieve more when you join HSBC.

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued by The Hongkong and Shanghai Banking Corporation Limited.


More job information
Job ref no. 190725694-0000FMCM (CT3129406-01#0176)
Job Function
  • Kowloon City
Employment Term
  • Full-time
  • 1 year - 4 years
Career Level
  • Entry level
  • Degree