Job ref no.: OCL/OPS/2018-043
Octopus Holdings Limited

Assistant Manager (Merchant Services)

Octopus Holdings Limited

  • 5-day week
  • Dental plan
  • Discretionary bonus
  • Family medical plan
  • Insurance plan
  • Transportation allowance

Create more incredible numbers by:

  • managing the Octopus Service Kiosk operations and liaising with internal and external parties to ensure the Octopus Service Kiosk delivers the service as per standard
  • leading a virtual team to perform Kiosk monitoring, merchant account setup, claims, sales orders, fare table setup and maintenance, Octopus App for Business processing, online shop fulfillment and new projects engagement
  • assisting manager to monitor outsourcing vendors performance to ensure they meet KPIs
  • planning resources to ensure assigned tasks completed on time and meet the defined KPIs
  • providing review of merchant /system integrator submissions and coordinating Type Approval Test
  • liaising internal parties and manage merchants and system integrators on project deployment within the schedule
  • handling merchant complaints and liaising internally to resolve the complaints within the service level
  • reviewing the daily control reports to ensure that all exception cases are flowed up promptly
  • assisting manager to compile weekly, monthly and yearly MIS reports to management for review
  • streamlining process flow with proper documentation


A right fit for your portfolio?

  • A degree holder in Business Administration, or relevant disciplines
  • Minimum 5 years in merchant operation and transaction processing, of which at least 2 years in supervisory or assistant manager position
  • At least 1 year of vendor management experience; self-service kiosk fulfilment and management experience is preferred
  • Experience in system enhancement requirement analysis and testing cases preparation gained from financial institution is an advantage
  • Good knowledge on online, offline and mobile payment system for transportation, retail and self-service industry
  • Familiar with MS Applications, English and Chinese Word Processing
  • Proficient in spoken and written English and Chinese
  • Strong interpersonal skills and customer service awareness
  • Effective influencing, planning, organising and leadership skills
  • Good numerical sense and able to work under pressure
  • Possess good analytical skills and creative in solving problem
  • Strong leadership skill to lead the team to achieve KPI

We offer successful candidate an attractive remuneration package and excellent career prospects. Interested parties please send your resume, present and expected salary, contact details and quoting the reference number by e-mail: [via CTgoodjobs Apply Now ]

Visit our web site:

Personal data collected will be used for recruitment purpose only. If you are not contacted within six weeks, you may consider your application unsuccessful. Our Company will retain your application for a maximum of one year.

Octopus is an equal opportunity employer and all employment decisions and Human Resources policies are administered; especially those relating to recruitment & selection, compensation & benefits, promotion & transfer, training &development and termination & redundancy; without discrimination on the basis of age, race, colour, religion, sex, national origin, marital status, pregnancy, physical and mental disability and family status but on genuine occupational qualification, job performance, employees’ ability and internal/ external relativities.


More job information
Job ref no. OCL/OPS/2018-043 (CT3108292-01#0507)
  • N/A
Job Function
  • Kowloon Bay
Employment Term
  • Full-time
  • 5 years - 10 years
Career Level
  • Middle management level
  • Degree