Job ref no.: HUM000550 (CT3127825-01#4954)

Assistant Manager, Payroll & Admin

BNP Paribas


Position Purpose

Contribute to the HR Solutions Team responsible for:

  • Providing an effective and responsive advisory service to all BNP Paribas Hong Kong staff on HR issues, policies and procedures.
  • Ensuring that all employee issues/ queries/ requests are dealt with promptly.
  • Performing other tasks related to employee data management as indicated on the HR Solutions Functional Charter

Direct Responsibilities

  • Provide information & advice service to all staff and respond to enquiries promptly (telephone, e-mail and in person)
  • Update and maintain the query log when a new request/query is received
  • Understand and resolve issues quickly and efficiently or escalate as needed per the guidelines provided in the Client Service Standard (CSS) for HR Solutions
  • Update and maintain employee data in systems and hard copy files (e.g. P-file)
  • Administer the on-boarding activities e.g. Deliver induction training (benefits briefing), monitor reference check to ensure fit & proper criteria, co-ordinate the work visa application, responsible for various system input/maintenance (PS, IPL, e-Las etc.), establish individual personal file/record, liaise with various departments (ISPL HRSS, Compliance, IT, Facilities etc.), etc.
  • Employee relationship management in partnership with LPBs, maintain staff record, employment verification, liaison with IRD, administer the tax efficiency scheme, year-end process coordination/administration.
  • Manage the off-boarding activities e.g. Ensure a smooth exit procedure with relevant documents & conduct exit meeting, responsible for system input/maintenance (PS, IPL etc.), liaise with various departments (ISPL HRSS, Compliance, IT, Facilities etc.), etc.
  • Assist with other transversal tasks included in the Functional Charter of HR Solutions but not limited to medical, insurances, leave administration, DSPP, long service award, mortgage loan, etc.
  • Perform the 2nd batch permanent staff payroll, temporary payroll, overtime payment and backup for the main batch permanent staff payroll and pension

Contributing Responsibilities

  • Make suggestions to the Head of HR Solutions on improvement opportunities with regards to policy (where applicable), efficiency and customer service, e.g. ad hoc communication, process improvements, etc.
  • Contribute to the implementation of operational permanent control policies and procedures in day-to-day business activities, such as Control Plan.
  • Comply with regulatory requirements and internal guidelines.
  • Contribute to the reporting of all incidents according to the Incident Management System.


  • Good understanding of HR policies, procedures and systems
  • Strong customer service skills (client focus) in line with the guidelines provided in the HR Solutions Client Service Standards
  • Strong verbal communication skills
  • Ability to multi-task and prioritize
  • Ability to work in a multicultural environment
  • Ability to network and coordinate activities with other teams
  • Diversity, inclusion and non-discrimination awareness
  • Knowledge of PeopleSoft, IPL

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More job information
Job ref no. HUM000550 (CT3127825-01#4954)
Job Function
Employment Term
  • Permanent
  • Full-time
  • 5 years - 10 years
Career Level
  • Non-management level
  • Degree