Monitor service delivery by putting proper control in the process and adjusting team resources.
Supervise the team to deliver customer service to agent / business partner.
Process policy servicing transactions in different administration system in complying to the process guidelines, target turnaround time and with zero error where necessary.
Collaborate with Customer Services, Claims and New Business team in providing necessary supports in daily operations.
Identify improvement opportunity and propose changes.
Lead and implement change in the policy servicing function.
Group Life policy admin. & customer service
Bachelor’s degree in business management or equivalent education;
Minimum 8 years’ experience in insurance operation and at least 2-3 years in a supervisory role;
Knowledge of insurance operations;
In-depth technical knowledge in policy administration;
Good in designing procedure process;
Good command of both oral and written English;
Good understanding of different corporation and AML guidelines
Write to us with your resume, expected salary and contact phone numbers to: Human Resources Department, FTLife Insurance Company Limited, 15/F, NEO, 123 Hoi Bun Road, Kwun Tong, Kowloon or fax to 2836-5365 or click Apply Now.
Information provided will be treated in strict confidence and only be used for recruitment related purposes. All personal data of unsuccessful candidates will be destroyed within 2 years after completion of the recruitment exercise. (Only short-listed candidates will be notified)
FTLife Insurance Company Limited (“FTLife") is one of Hong Kong's largest life insurance companies. Capitalising on a heritage of professionalism and excellence in serving clients, FTLife seeks to become a leading insurance group in Asia. It serves individual and institutional clients from a diverse portfolio of financial protection and wealth management products. FTLife aims to excel by cultivating lasting relationships, and dedicates itself to providing clients with best-of-breed financial services to help them lead fulfilling lives.
We offer challenging and rewarding career opportunities. We look forward to receiving your application for the following job opening.