Posted on 2022-11-08
FTLife Insurance Company Limited

Assistant Manager, Policy Administration

FTLife Insurance Company Limited

Job Responsibilities:

  • Monitor service delivery by putting proper control in the process and adjusting team resources.
  • Supervise the team to deliver customer service to agent / business partner.
  • Process policy servicing transactions in different administration system in complying to the process guidelines, target turnaround time and with zero error where necessary.
  • Collaborate with Customer Services, Claims and New Business team in providing necessary supports in daily operations.
  • Identify improvement opportunity and propose changes.
  • Lead and implement change in the policy servicing function.
  • Group Life policy admin. & customer service

Job Requirements:

  • Bachelor’s degree in business management or equivalent education;
  • Minimum 8 years’ experience in insurance operation and at least 2-3 years in a supervisory role;
  • Knowledge of insurance operations;
  • In-depth technical knowledge in policy administration;
  • Good in designing procedure process;
  • Good command of both oral and written English;
  • Good understanding of different corporation and AML guidelines

Write to us with your resume, expected salary and contact phone numbers to: Human Resources Department, FTLife Insurance Company Limited, 15/F, NEO, 123 Hoi Bun Road, Kwun Tong, Kowloon or fax to 2836-5365 or click Apply Now.

Please visit our Website at for Company information.

Information provided will be treated in strict confidence and only be used for recruitment related purposes. All personal data of unsuccessful candidates will be destroyed within 2 years after completion of the recruitment exercise. (Only short-listed candidates will be notified) 

More job information
  • 5-day week
  • Birthday leave
  • Compassionate leave
  • Dental plan
  • Discretionary bonus
  • Education subsidies
  • Examination leave
  • Family medical plan
  • Flexible working hours
  • Housing allowance
  • Insurance plan
  • Marriage leave
  • Medical plan
  • Paid overtime
  • Staff care centre
  • Work from home
Job Function
  • Ngau Tau Kok
Employment Term
  • Permanent
  • Full-time
  • 8 years - 13 years
Career Level
  • Middle management level
  • Degree