In charge of assigned customer strategic initiatives and projects from end-to-end, including business cases preparation, requirements compilation and other project management activities, liaise and collaborate with external vendors and internal departments for project success
Review key customer service metrics, operations flows, business rules, procedures, manuals and other tools, and lead operations to establish a knowledge base for operations compliance and future knowledge management
Regularly benchmark and analyze best practices across market with recommendations to uplift customer experience and operation efficiency
Assist in ad-hoc projects as assigned
University graduate, preferably in Business, Project Management, Information Systems or related disciplines
Minimum of 5 years working experience in life insurance customer service or operations and customer strategy / customer experience / quality assurance
Excellent analytical and problem-solving abilities with organized and logical thinking; experience in research experience will have an advantage
Highly organized self-starter, with the ability to lead multiple projects to meet tight deadlines and capable to work in a fast-paced team environment and work under pressure
In-depth knowledge in insurance operations and strong ability to communicate and influence at all levels with leadership experience
Qualification in Lean Six Sigma Green Belt / FLMI / PMP preferred
Proficient in MS Word, Excel, PowerPoint and data analytical skill
Good command of spoken and written English and Chinese, knowledge of Putonghua is an advantage
Candidates with less experience will be considered as Manager
We offer competitive salary and wide range of benefits such as medical insurance, education allowance etc. Interested parties please apply with full resume including current and expected salary by clicking Apply Now or by mail to Human Resources Department,Tower A,China Life Center,One Harbour Gate,18 Hung Luen Road, Hung Hom, Kowloon,Hong Kong.
China Life Insurance (Overseas) Company Limited (“China Life (Overseas)") with presence in Hong Kong, Macau, Singapore and Indonesia is a wholly-owned subsidiary of China Life Insurance (Group) Company, China’s largest financial insurance corporation.