Job ref no.: JR00045462
BestServe Financial Ltd

Assistant Manager, Quality Assurance

BestServe Financial Ltd


  • Monitor the overall compliance with governing rules, service agreements of all MPF/ORSO products administered by the Company and ensure fulfillment with requirements of ISO 9001 quality standards
  • Monitor complaint and enquiries management processes to ensure our compliance with the relevant regulatory requirements and internal operating guidelines
  • Handle enquiries from trustees, regulators and pensions operations team and conduct investigation for complaint/appeal cases to ensure our compliance with the relevant regulatory requirements and internal operating guidelines
  • Perform regulatory filing and compile reports to regulators and trustees
  • Review operation procedure manuals of responsible MPF/ORSO scheme and provide recommendations on control improvements
  • Responsible for the coordination of on-site visits and audits by auditors, regulators and trustees
  • Other ad-hoc projects as assigned


  • University graduate preferred
  • At least 5 years' working experience in pension industry
  • Good knowledge of MPF / ORSO Ordinance and Regulations
  • Good communication and analytical skills
  • Good spoken and written English and Chinese
  • Good PC skills in MS Office (Word, Excel and Access)

We offer 5-day work, attractive salary, MPF, group life and group medical insurance and excellent career development opportunities to the right candidate.

We are an equal opportunity employer and welcome applications from all qualified candidates. Application forms and resume will be kept for a period of 24 months after completion of the recruitment process. (All information will be held in strict confidence and only used for recruitment purpose.) 

More job information
Job ref no. JR00045462
Job Function
  • Hunghom
Employment Term
  • Permanent
  • Full-time
  • 5 years - 10 years
Career Level
  • Middle management level
  • Degree
  • 5-day week
  • Dental plan
  • Discretionary bonus
  • Insurance plan
  • Medical plan