Job ref no.: CT3124387-01#0069
RecruitFirst Limited

Assistant Manager, Quality & Operation Control (Retail Banking/Customer Service)

RecruitFirst Limited

  • 5-day week
  • Discretionary bonus
  • Insurance plan
  • Medical plan

Assistant Manager, Quality & Operation Control

Our client, a well-known local bank is looking for a high caliber candidate to join their elite team.


  • Help to prepare operation risk/compliance related report, ensure timely completion of quality control and risk assessment
  • Perform regular call monitoring to ensure quality and compliance standard are met
  • Visit branches, roadshows or outreach site occasionally for control checking
  • Handle customer complaints, complaints investigation, analyst complaint case and provide proper feedback to frontline staff
  • Coach and train frontline staff on a regular basis for control perspective
  • Comply with internal guideline, legal and regulatory requirements when delivering job duties


  • Post-secondary education with at least 5 years’ relevant experience, preferably in banking related area
  • Familiar with banking products & operation flow
  • Good people management, staff coaching & training skill
  • Excellent command in spoken and written English and Chinese

For interested parties, please click Apply or contact Marco Li by 3705 7824.

More job information
Job ref no. CT3124387-01#0069
  • 25,000 - 30,000 / month
Job Function
  • North Point
Employment Term
  • Permanent
  • Full-time
  • 5 years - 6 years
Career Level
  • Middle management level
  • F.5- F.7 or DSE